[{"id":"ci_f9d57140ab7caa0b1f5fca95bed360b809a8d622239a67e115abb663d85ad4f9","title":"Технічна документація","path":"/wiki/212675921","children":[{"id":"ci_c699821f3858faa3dec68940aeb8a3010882ce45d7f4d0bb79832d2ce5b6fd7c","title":"Посібник користувача","path":"/wiki/-1120459121","children":[{"id":"ci_c62602d18ec94780585bbb5a16b7b6607025f0479a005e5e57813cd452a7dfd8","title":"Стартова сторінка Webitel","path":"/wiki/webitel-4","children":[{"id":"ci_bd7c06d4e668eeb4b6cabc3119c4c6b63ce34dd06b51e8b288f030bb13e02ca3","title":"Admin","path":"/wiki/admin","children":[{"id":"ci_a0219ae787e1504b6f823e053b7879ae262b6e42c2c9a2a0ad4f6c4f93505735","title":"Каталог","path":"/wiki/1536289964","children":[{"id":"ci_ec65acdc83493ec1cbeeba00fa16e4c13680c2d63147d51d31d76020e0671161","title":"Пристрої","path":"/wiki/1549242977","children":[{"id":"ci_abc2b3fcbe52b0b93668470c133db776c107f70dade8601499a4c527164da4f8","title":"Загальне (Пристрої)","path":"/wiki/1902895777","children":[]},{"id":"ci_e41b57abe20e2afb48eb46e1da3d19ac3e42e1325d042a2804c0e585b16edc5b","title":"Hot desking (Пристрої)","path":"/wiki/hot-desking","children":[]},{"id":"ci_ff5c643180313d395c06e7af1919321246c4dba8aaa3262cdf372ac404e034be","title":"Інформація про телефон (Пристрої)","path":"/wiki/-2025009935","children":[]},{"id":"ci_4e7de0b1c1fdf07ba404c962d53cd6c33b35016a94772e7cdda25d06fb3fc4d6","title":"Дозволи (Пристрої)","path":"/wiki/656545322","children":[]}]},{"id":"ci_85018d091e2367c3b9a56df49a08463103fa5e99d16e5319e3a9690199335330","title":"Користувачі","path":"/wiki/-339008237","children":[{"id":"ci_9ce8dccea3bb13bd0de8a737d5f607b7a4f441d6c6aaf26a12fa5c0af257e5ff","title":"Загальне (Користувачі)","path":"/wiki/531328541","children":[]},{"id":"ci_413cece6bd440f5b194916086886bfb46cb04ab30f36707fb96f8e49976a755d","title":"Ролі (Користувачі)","path":"/wiki/-106917417","children":[]},{"id":"ci_4bba288d03db4c95aa2beeffbd54d3ba543a4b844541c55ff7fea195bb3e64a8","title":"Ліцензія (Користувачі)","path":"/wiki/1619631899","children":[]},{"id":"ci_bcd12241763f9b65e266a53b68fb040bfe846ae2e01a4c2ae9e2bae3564183ef","title":"Пристрій (Користувачі)","path":"/wiki/1385522025","children":[]},{"id":"ci_71865253ce77f60854016c255a380d8ea9ef1b267e7e8b337480f046287e84ba","title":"Змінні (Користувачі)","path":"/wiki/389664227","children":[]},{"id":"ci_d19634741c39bb825d0d7f30e267f46f808f9ff2ea78f1e51ca4f239770500eb","title":"Токени (Користувачі)","path":"/wiki/428386416","children":[]},{"id":"ci_eb0142774e138db71136373a2ba110de5d7674cc279a5afcf57ffd1dd4aabe9d","title":"Дозволи (Користувачі)","path":"/wiki/497197556","children":[]}]},{"id":"ci_e0763e68cc4e5ead98bec3b7b07e1de38599b989ca43c552e7424ec2d3fa878f","title":"Ліцензії","path":"/wiki/1607749733","children":[{"id":"ci_067d2335d844ea9885fba90b76316c7bc01ba4dc1327cc4e937d62c048a15545","title":"Всі ліцензії (Ліцензії)","path":"/wiki/-1464477154","children":[]},{"id":"ci_5149fb600adc222f15273eb4f0486c19dd3e128e9f988ad8f86440b4eb1a7aca","title":"Користувачі (Ліцензії)","path":"/wiki/-114245015","children":[]}]}]},{"id":"ci_d9439b63253d0cb62c8dbe5b848cb1f26329f60cd2a3cd46f35a695a29aca3a1","title":"Маршрутизація","path":"/wiki/-2067245807","children":[{"id":"ci_45a70cbee2f5e4a6ece0ade9351371948802bdc40e78d8c582003e1b5e46473f","title":"Схеми","path":"/wiki/1009792941","children":[{"id":"ci_877f8cbb51c69c9c44a34a7c89e4df014c554f8b77762dc3dfb4dd045b0888fc","title":"Webitel Flow Diagram","path":"/wiki/webitel-flow-diagram","children":[{"id":"ci_e4e6a0c2bcf9845107734ca20df90893a087953f8035a9aa5d58c14d63d2a046","title":"Компонент \"Answer\"","path":"/wiki/answer","children":[]},{"id":"ci_452de4eb231694736873a365a7bd2a0e853d762039937f61b8520fc2a31987bf","title":"Компонент \"Attempt Result\"","path":"/wiki/attempt-result","children":[]},{"id":"ci_35083f8758de29426f382cc23e9b5819c768aa6c4e8ac5bff3580b06bc14a5e6","title":"Компонент \"Bridge\"","path":"/wiki/bridge","children":[]},{"id":"ci_2298acd1f72b66855b16087643b3047ee89edf66e44282a8f1034431e13f5d4a","title":"Компонент \"Broadcast message\"","path":"/wiki/broadcast-message","children":[]},{"id":"ci_7a461d258d3609811742b20b0cfb98466cb724fa0d7c4aad5c01056779966106","title":"Компонент \"Calendar\"","path":"/wiki/calendar","children":[]},{"id":"ci_b176cc4353b12d01c16128a709ac5f9b6ea631b7764033affc0f91d17f2e864a","title":"Компонент \"Call\"","path":"/wiki/call","children":[]},{"id":"ci_235b671695c7efc5ea2d9fb209eb4ad0197d1f78e1982574af88e9de86dc5416","title":"Компонент \"Callback Queue\"","path":"/wiki/callback-queue","children":[]},{"id":"ci_8f32227e1d4079b5aa82ffdbd83d4cecdbeeed08ea5b7138a16e653f337227ef","title":"Компонент \"Chat AI\"","path":"/wiki/chat-ai","children":[]},{"id":"ci_623f049d5bad1dd5e2a28fc95f735c7f781b36199fd79e5074b3032ea803908c","title":"Компонент \"Chat History\"","path":"/wiki/chat-history","children":[]},{"id":"ci_18c52762bfa534f72aee415b6bf892f8dfd774e87e98a7f08be3b3ae36b88f77","title":"Компонент \"Classifier\"","path":"/wiki/classifier","children":[]},{"id":"ci_35f64c4c21d3eb05071e0f503129d28c3486e377261b73e69fead650233de672","title":"Компонент \"Conference\"","path":"/wiki/conference","children":[]},{"id":"ci_62960f5ccda0d742002b5cad80728a3a8d52805c9f577b03b351459f578dfd70","title":"Компонент \"Custom code\"","path":"/wiki/custom-code","children":[]},{"id":"ci_15d7ef2f6e9caacec695f32a588642f65a1ed84bdbbd5e605ede54c45c5e9a7c","title":"Компонент \"Execute\"","path":"/wiki/execute","children":[]},{"id":"ci_d929a3f36620268bf7cdc90d0bf82786df58f2dfbe267d92d32959791da48711","title":"Компонент \"Export variables\"","path":"/wiki/export-variables","children":[]},{"id":"ci_7a0e2421f50459ae7e6a56a3432f4d6569d4aa31a74cff03abe8ac338dbb61cb","title":"Компонент \"Flush DTMF\"","path":"/wiki/flush-dtmf","children":[]},{"id":"ci_3bed587b3ce0a1de96727a00e39dfb07a48a3393b816773f6745b839c49b8841","title":"Компонент \"Form Datetime Picker\"","path":"/wiki/form-datetime-picker","children":[]},{"id":"ci_9ec858ce62bfe9b2942af822eca5d1cd136f91d856ff24d50b7149f521c8b58f","title":"Компонент \"Form File\"","path":"/wiki/form-file","children":[]},{"id":"ci_eced88e8b58c107c270822cf1b753f56dcdda42da1c31c2d7d603dc15a541b04","title":"Компонент \"Form Rich Text Editor\"","path":"/wiki/form-rich-text-editor","children":[]},{"id":"ci_b85da05eae5140275aa48650ef5d48b75f941a8a33942504401cd22f68d3b210","title":"Компонент \"Form Select\"","path":"/wiki/form-select","children":[]},{"id":"ci_04d0ca86bdd7e76e824bc8703082a27d1d9ee4a304f8d854af39a4d73389eb2e","title":"Компонент \"Form Select from object\"","path":"/wiki/form-select-from-object","children":[]},{"id":"ci_b46412adebacdffb24872fbf5ab7db89c97f1fa24688eb66c9ee8c080b3b1dd0","title":"Компонент \"Form Select Service\"","path":"/wiki/form-select-service","children":[]},{"id":"ci_42dab8591762b76dd2adf25ab38d687b62d3b8c6e0ea5939023b9341f82ba5e7","title":"Компонент \"Form Table\"","path":"/wiki/form-table","children":[]},{"id":"ci_bb0f1f338d6b00feeb57aa8bcc6ff6a2bd1a5f1ab3dd378878cae17a2b0b0c8a","title":"Компонент \"Form Text\"","path":"/wiki/form-text","children":[]},{"id":"ci_76d86f2cc777d4695e8a7af6a4339cc074ec1603b27f37076dd35eac294d0333","title":"Компонент \"Form Textfield\"","path":"/wiki/form-textfield","children":[]},{"id":"ci_75f8844c5899eb8aa926fd7c4d5a1f33e8753e317e28e401d0c3ef209e981245","title":"Компонент \"Function\"","path":"/wiki/function","children":[]},{"id":"ci_ea948843dba349cf9f3b3c291b0056ece54fee0e900e39c9bcf4c27ed3ba1c0b","title":"Компонент \"Generate Form\"","path":"/wiki/generate-form","children":[]},{"id":"ci_2b1bd0a95547d52b05ca04e63e5de9ed35d7922b5362251becbe818b942cd12b","title":"Компонент \"Generate Link\"","path":"/wiki/generate-link","children":[]},{"id":"ci_fd71765c9559ff23aae740428bf969c5361e91b747201a0c9a42abd3170cc7d0","title":"Компонент \"Get Email\"","path":"/wiki/get-email","children":[]},{"id":"ci_b4380c88245ccacd3092a181225d23799315ae436254405b48460a4ae4ceda07","title":"Компонент \"Get Queue Agents\"","path":"/wiki/get-queue-agents","children":[]},{"id":"ci_8a97682625ccfdb888ff053ca940187b4abc8e1a40928f17388e4cd718bd0daf","title":"Компонент \"Hangup\"","path":"/wiki/hangup","children":[]},{"id":"ci_3131bef8e1e381ac42a748aa46788d7a7767497d4bf99793e84eb99d986521df","title":"Компонент \"HTTP Request\"","path":"/wiki/http-request","children":[]},{"id":"ci_2f3f46898e6ecce1dbaf5d5f86ba55b2aa168b62dcc06e152110d5c97390b129","title":"Компонент \"If\"","path":"/wiki/if","children":[]},{"id":"ci_11437dde7464606375052f72b6405455cd4bdf413d677c86137a13364bf371d7","title":"Компонент \"iFrame\"","path":"/wiki/iframe","children":[]},{"id":"ci_2f28f888701e589e1a73c6e66c6fa364a9975e740dc775d9d3d699c92337ea3f","title":"Компонент \"In-band DTMF\"","path":"/wiki/in-band-dtmf","children":[]},{"id":"ci_af02feb4baccb91448584b58b644005408dcdb7f9aeaba183603ccc41390fa94","title":"Компонент \"Join Agent\"","path":"/wiki/join-agent","children":[]},{"id":"ci_46334aaa4cb9c2383b3a2ca804238386e5becf49b3713751b5baa8df64bfa8a6","title":"Компонент \"Join Queue\"","path":"/wiki/join-queue","children":[]},{"id":"ci_93cc57a813033c2c2925a7445deeefdaddfafc42c0c9d4e911c49ee89730d0ae","title":"Компонент \"List\"","path":"/wiki/list","children":[]},{"id":"ci_b2cf5df0536fc748b6d63c6aed36dd95a4839b81acac4401d5f8413def9377a5","title":"Компонент \"List Add\"","path":"/wiki/list-add","children":[]},{"id":"ci_c8c98f68603c6c2701491e9257a24239cde07e78ba8d3f033b756d45681afb95","title":"Компонент \"Log\"","path":"/wiki/log","children":[]},{"id":"ci_f4ff16a66e308e3687dffb10557738e4f81e385d6f9e0f8e8ffa62e90a0bc47e","title":"Компонент \"Mark IVR\"","path":"/wiki/mark-ivr","children":[]},{"id":"ci_564227f517a24ed4d08578cdde8169bb45c5f2d64d7eaf312e89e0240784ee83","title":"Компонент \"Math\"","path":"/wiki/math","children":[]},{"id":"ci_a8e9661a8480102d6c5204c723a4b6cc45f007857398779c05b97903f4a7a66c","title":"Компонент \"Member info\"","path":"/wiki/member-info","children":[]},{"id":"ci_76d152ffa927b8d2a9223da74c124aeb7fb55b48f89c0e2ed95897d3f3fc3ce1","title":"Компонент \"Menu\"","path":"/wiki/menu","children":[]},{"id":"ci_ca9cef6832ff0f9c30aea8c3a89ea249d00b26bb77c71bd4639d668388e19855","title":"Компонент \"Notification\"","path":"/wiki/notification","children":[]},{"id":"ci_2df91df5c77f48d8670bb9c7b4afd82dbe3e52a25f0a6716c1cc58fa38043080","title":"Компонент \"Open Link\"","path":"/wiki/open-link","children":[]},{"id":"ci_cd662f68c8df47a827f18501bc2b322ae0a995c67467619a6b17f762a4efeb12","title":"Компонент \"Park\"","path":"/wiki/park","children":[]},{"id":"ci_363a1ee39eeedafb0c350e59af0b52e7624606831e517f957851d3e956e8f67b","title":"Компонент \"Patch Members\"","path":"/wiki/patch-members","children":[]},{"id":"ci_3276699c1fa1ed6133278794f10bd86a63fac89c88745a8700b51568df7ffd71","title":"Компонент \"Plata by mono\"","path":"/wiki/plata-by-mono","children":[]},{"id":"ci_755ff67421b134feb045723fb2c8af1a09e95d8485af9bc4d0281208facbcad5","title":"Компонент \"Playback\"","path":"/wiki/playback","children":[]},{"id":"ci_4b5c616765d878af2bd974ae7ad5ff927ca16c033f9a52fafec7a264bea5c8e2","title":"Компонент \"Pre answer\"","path":"/wiki/pre-answer","children":[]},{"id":"ci_9d7a9f3d898dc3cd5abcd018acd9ddb7df5d3d73e3255517811f60950af65827","title":"Компонент \"Record file\"","path":"/wiki/record-file","children":[]},{"id":"ci_305bc332611e8438b7b4c70bd84c6be67a2d17e23825c8ed36e081e325ad861b","title":"Компонент \"Record session\"","path":"/wiki/record-session","children":[]},{"id":"ci_6c88d35436fefd4d107d98de60257c2a16c891ef75c2d46418c8494e289b9e87","title":"Компонент \"Recv Message\"","path":"/wiki/recv-message","children":[]},{"id":"ci_f07b7bf44e2a5dfa451f110eb7d27e6a1e8c719c4aa47eff447115e0934145a5","title":"Компонент \"Ringback\"","path":"/wiki/ringback","children":[]},{"id":"ci_ef36773a0c388e105789ddbc48e0da203326ba614642c8776d0f64a4a2451a46","title":"Компонент \"Ring ready\"","path":"/wiki/ring-ready","children":[]},{"id":"ci_9486817f60ff9dfd671a4318f138d439ded16c332c4a7562c2a8772621f72ad0","title":"Компонент \"Schema\"","path":"/wiki/schema","children":[]},{"id":"ci_c70d871654522205537bf6ee943a61ecf00a72197577fee59a39c37d1be6e3d2","title":"Компонент \"Script\"","path":"/wiki/script","children":[]},{"id":"ci_375221cc547da1c7986935419e24229e875a59a029d3221218a703a0edda3842","title":"Компонент \"Send email\"","path":"/wiki/send-email","children":[]},{"id":"ci_60ca5570cabb2044f3580024b0d99471487c14c7c02ff58b41e7234b0c8495a7","title":"Компонент \"Send file\"","path":"/wiki/send-file","children":[]},{"id":"ci_b834618d44185e9734352df2babe915bb8684fd849b7effb4d545ed4bf310b6b","title":"Компонент \"Send message\"","path":"/wiki/send-message","children":[]},{"id":"ci_8f48bd8394457d4f8a453ad3dcba819e9bee6abd6bfe284444657404e7b2f7e4","title":"Компонент \"Send text\"","path":"/wiki/send-text","children":[]},{"id":"ci_165e326be3a2f3da0e1542422de4bebda3fbe0fc88c0f1febe58f5359ba74145","title":"Компонент \"Send TTS\"","path":"/wiki/send-tts","children":[]},{"id":"ci_14e369d1db222154329d988ead8046dac42364b2aa50441dbda831cac0e5aa83","title":"Компонент \"Set Grantee\"","path":"/wiki/set-grantee","children":[]},{"id":"ci_8c266cb4be4eebe8646b75d2fe61ce6a8ffd8f6a6f35903c1a61227575859820","title":"Компонент \"Set variables\"","path":"/wiki/set-variables","children":[]},{"id":"ci_6d56b65d19a4b98d34b1fa6b1c7d6e07595e39c0a7968415bbaa5de578356b76","title":"Компонент \"Sip redirect\"","path":"/wiki/sip-redirect","children":[]},{"id":"ci_07637dc1feb02f33f733e9faff31fc0f4b7a1f31b7c80de0b1fbb173d630ab0b","title":"Компонент “Soft Sleep”","path":"/wiki/soft-sleep","children":[]},{"id":"ci_afaa994349b264c5308ef05b63fd71c1d7c7a78d5e4865656aebe99a0f4f9407","title":"Компонент \"String\"","path":"/wiki/string","children":[]},{"id":"ci_e1bb3859d86a9a192a81f8d8dba743f7c0613c42f22c81811dce3deb2a011035","title":"Компонент \"STT\"","path":"/wiki/stt","children":[]},{"id":"ci_f62a76b4e2819a857c88aec66b301276f54e99cb78fe65804818342de71724ca","title":"Компонент \"Switch\"","path":"/wiki/switch","children":[]},{"id":"ci_d58c7cdcb8c13ae879bdd9bf08e615e3c51ce1c0247746d48ff8f0ca72364e21","title":"Компонент \"Text-to-Speech\"","path":"/wiki/text-to-speech","children":[]},{"id":"ci_2e89e17d6c724809ad23137b189a9f858051ff6756fcc9e559d27a05fdb63031","title":"Компонент \"Trigger\"","path":"/wiki/trigger","children":[]},{"id":"ci_733e4018c580275ea3f6173c5df353a6b94502b8770aa31fd9b2da75d7f8b193","title":"Компонент \"Unset variables\"","path":"/wiki/unset-variables","children":[]},{"id":"ci_7cea1e0d3947cf3c39b00833d145d6c04e30d51787c2fb91a844078313fa9c42","title":"Компонент \"Update Cid\"","path":"/wiki/update-cid","children":[]},{"id":"ci_cf2e80f9f41b0382c7226986dd3ab07a190d3347f0543885701f014714f06319","title":"Компонент \"User info\"","path":"/wiki/user-info","children":[]},{"id":"ci_1902aab7ff00686f7eaa62b6055b37f5d2e63c713201380a924bbe3967486fdb","title":"Компонент \"While\"","path":"/wiki/while","children":[]}]},{"id":"ci_1d2c0e9d33a298b3ae723029cbf27b5f0b4c3f994dfa85bf441b218713d87bd6","title":"Загальне (Схеми)","path":"/wiki/163051523","children":[]}]},{"id":"ci_5e4d19b0b020025ccbec96a2ba4b0a7a3b755550bfb61a3c74d01cfc0947b6b0","title":"Правила вихідного набору","path":"/wiki/-2104006512","children":[{"id":"ci_3f276eb514bf0ebf1e5b6587569a019e64f3b25ebe2682a238e0fe0928ae8e0b","title":"Загальне (Правила вихідного набору)","path":"/wiki/647512146","children":[]}]},{"id":"ci_96cf630ea388357b902529f5101699f8a7d9308d1d3bfba89452d325b99413c3","title":"Шлюзи","path":"/wiki/1015983548","children":[{"id":"ci_cbde725d48d2ff5a70d8783081fe17308d9e0c94ddf448562dd5f97ce32c8da5","title":"Конфігурація (Шлюзи)","path":"/wiki/2101637385","children":[]},{"id":"ci_fd7169b105a4a9b076043d60868af88e88f5ab78837791f15a054cd8a340cc6e","title":"Загальне (Шлюзи)","path":"/wiki/354960340","children":[]}]},{"id":"ci_54e34329a5ca7821d258955c30079dddb4ad06768d9421611646b941809f4f77","title":"Правила маршрутизації текстових повідомлень","path":"/wiki/-1678518364","children":[{"id":"ci_1eaf8be5cf87d124c18dae192b54adf5fbdbd309b927645140305b6256d5f6f0","title":"Загальне (Правила маршрутизації текстових повідомлень)","path":"/wiki/1217704364","children":[]}]},{"id":"ci_dba7a3c0fb924d44a25fa6a3e235a0dd1ccf9cdea2cb5698c2adee5c3a0425c4","title":"Текстові шлюзи","path":"/wiki/-2039913546","children":[{"id":"ci_5d49bbafa24c4bcd8db6123e25d11ef9d6a770ee9378e9f3aa3083cbec3b1967","title":"Telegram Бот","path":"/wiki/telegram","children":[]},{"id":"ci_bd338655af9b87bd30bcedd659e2319ac160f31ed6ffa09975d2dd9cfecc5ca6","title":"Telegram Застосунок","path":"/wiki/telegram-1","children":[]},{"id":"ci_074c3a56f0aa22d9c068190d6be4c09c785223eaf68cce23962f9f1726fa1834","title":"Viber (Текстові шлюзи)","path":"/wiki/viber-1","children":[{"id":"ci_52f966ec8049c86a74a56ba8698112a34b2352d25c4d55aa9058639375420911","title":"Стиль (Viber)","path":"/wiki/viber-2","children":[]},{"id":"ci_da9333bee8bc81c1d7730dc6320e82734a07539c181220502776ce71430a189b","title":"Шаблони (Viber)","path":"/wiki/viber-3","children":[]}]},{"id":"ci_b1e17434dc783a06202f9752d6fa5934f9308e244d686e7579ea0b5cf27182ef","title":"Infobit","path":"/wiki/infobit","children":[]},{"id":"ci_63fb75b936680929a09549fe1d57bfce6579d11e9c1899e3bfbb7e70223ef148","title":"Шаблони (Telegram)","path":"/wiki/telegram-2","children":[]},{"id":"ci_0e72d4043ee9a038b589e448277954fcf4fe83f7060dcbfd70fd9b0f2a231705","title":"Meta (Текстовий шлюз)","path":"/wiki/meta-1","children":[{"id":"ci_4c67b4ce662b6863320b98ef259f742f46cc6553a7ffb7801f79807985bc51aa","title":"Meta","path":"/wiki/meta-2","children":[]},{"id":"ci_7afa6dd26c5fefafa3760a54e27c2755b73ba711864b4e051b35505dbf505666","title":"Facebook cторінки","path":"/wiki/facebook-c","children":[]},{"id":"ci_05e9070a0ec74d8ae9390ef2f17b2d0ecdf08b7350f81830fc51f5f75c99086f","title":"Instagram","path":"/wiki/instagram","children":[]},{"id":"ci_4073bf63d4edae838f562fafa3280e853b196c864b1497e9ad4dfbcb139652aa","title":"Whatsapp","path":"/wiki/whatsapp","children":[]}]},{"id":"ci_3c42f6c5f8c9dfaf6d4599137afcf9d5605d210823e80c5b72626b017ffb86e7","title":"Custom Chat Gateway (Текстові шлюзи)","path":"/wiki/custom-chat-gateway-1","children":[{"id":"ci_8b1431c7d80cd590817408b0e75baf000a1f99c613c35305c6a29920cd445d6b","title":"Загальне (Custom Chat Gateway - Текстові шлюзи)","path":"/wiki/custom-chat-gateway-2","children":[]},{"id":"ci_6dc0666d2256b4edf859f82f9f65a1fff4ed17d819c04ec8d1cdffba43bf64e5","title":"Шаблоны (Custom Chat Gateway)","path":"/wiki/custom-chat-gateway-3","children":[]}]}]}]},{"id":"ci_77888512e0591ed2ddb5bd5ce96b4c315a6830b2c3584966686650c098fe5451","title":"Довідники","path":"/wiki/-443465601","children":[{"id":"ci_d38b2ba6f602ab030c8e38056a930bf356dec61cd7a46a0857be1f99c7f5d623","title":"Навички операторів","path":"/wiki/481353424","children":[{"id":"ci_112b2c50d06624e4605c248f6411e78d042e18c74c337b3053474720052e0f9e","title":"Загальне (Навички операторів)","path":"/wiki/-2144382766","children":[]},{"id":"ci_d6fb926d0b672774f8f2012e9a999b5c662f61998a0621e74f744464a77442eb","title":"Оператори (Навички операторів)","path":"/wiki/-1607802183","children":[]}]},{"id":"ci_1738b1d380751fb76c2bed19f854e2d9bcff0a592a3565c132e0cdf13ceee553","title":"Кошики","path":"/wiki/1032504722","children":[{"id":"ci_99fdcfc441f2e8961b9b67985a83a2fb8f406812768edab356e2fed1a7806a0e","title":"Загальне (Кошики)","path":"/wiki/-1340870704","children":[]}]},{"id":"ci_4abffbc8e16cdd2dd80b4ab9b83953a93c2a6bad2177f472cbbc824c4d8f4d1f","title":"Списки","path":"/wiki/1233364293","children":[{"id":"ci_0d29c6b61290f2b4c42fa6683c9028f3541be117bc3fb619d9b20637a3ed53e5","title":"Загальне (Списки)","path":"/wiki/590808701","children":[]},{"id":"ci_996b2ffd618a187c6bb6cc37bdaddec3e2c6c764f1cf340851795bfc7b3ed424","title":"Номери (Списки)","path":"/wiki/604534346","children":[]},{"id":"ci_cfef1b12e72256619421f516f508b15a53a84afdcc7b9b7c4affabe77a07b7a5","title":"Дозволи (Списки)","path":"/wiki/2126940230","children":[]}]},{"id":"ci_d572a9edf254a366cf302a3c0d536ebdd563a0826aba7f93c63aff28b0d616de","title":"Розташування","path":"/wiki/1196162543","children":[{"id":"ci_9b98d9d297bc1571b1170bb6b0f3537c6400492a0fb9041f26f6c30243feddaa","title":"Загальне (Розташування)","path":"/wiki/1382016083","children":[]}]},{"id":"ci_6a0c34028620212a144049da0440aa774b335a4974ba4a324d857a90c5b7950a","title":"Календарі","path":"/wiki/1428041247","children":[{"id":"ci_644026dc146a70286d972aa5cda599ffac7e147ec8b08604decd8bd850932da9","title":"Вихідні (Календарі)","path":"/wiki/-2036516632","children":[]},{"id":"ci_380f96bc218c6cc8aeb72d2624a3c92057aa5a568f1b4984360f791d050a53fc","title":"Загальне (Календарі)","path":"/wiki/1710982225","children":[]},{"id":"ci_80094c453a0aed0c9012795909b0ac45bef049138adcc8446346605706a19139","title":"Робочий тиждень (Календарі)","path":"/wiki/-674424097","children":[]},{"id":"ci_5787286af09b0d84fda1da58c47996595c0aef1bf2da5ca0866e1abf9e356de8","title":"Дозволи (Календарі)","path":"/wiki/1728823784","children":[]},{"id":"ci_263ec575c2db1945088a1107ffeae60b1ccbc002872a5f3532f9e16f8c722c30","title":"Особливий час (Календарі)","path":"/wiki/-1908606582","children":[]}]},{"id":"ci_5754221b0622d1e497ce26edfcf45dcf25f0af8064ae2e2cf0bff4e629474830","title":"Типи зв'язку","path":"/wiki/-722163380","children":[{"id":"ci_7f8c14537717ddd743f1479eae20bcbeaa05c7899e52f1d9675f34135d6e002f","title":"Загальне (Типи зв'язку)","path":"/wiki/2043454614","children":[]}]},{"id":"ci_df75a0db9a3002c426a259b49b114aea6c4c0adb40009723e565eaa0cb91316c","title":"Статуси оператора","path":"/wiki/1883628151","children":[{"id":"ci_a8eef64987f9d1b3c49d0142a7e0ccfcdffe5e7acc9de9cce393af7e6ad998ec","title":"Загальне (Статуси оператора)","path":"/wiki/-209386503","children":[]}]},{"id":"ci_325119c530356f7e7353c613439f858b25a69a8b695373cea36cadce607a9b04","title":"Медіафайли","path":"/wiki/29911797","children":[]},{"id":"ci_13eff71cfa9f3a507d4d2331d7c08fd3c943d80991662864e775a2fa13ecdf8d","title":"Швидкі відповіді","path":"/wiki/-896412809","children":[{"id":"ci_fd2333d5d49534649d781b0aaff219f5d3fc9eb61cf5a505bc7ace07b20fec16","title":"Загальне (Швидкі відповіді)","path":"/wiki/1078328139","children":[]}]}]},{"id":"ci_9ffb3037415dbd1622cdd2cb8f8b4d22b633da1dc658ef6c699ee2e3f0f0b3ce","title":"Контакт-центр","path":"/wiki/-896612434","children":[{"id":"ci_d7ca2558370417f83c40b0ab1ace1a9b636c1afa4e1162d5a99d1df2aba0a9f9","title":"Оператори (Контакт-центр)","path":"/wiki/424618715","children":[{"id":"ci_b1397813a595c690183f96e4df1af02c97e34c89105524b037a2197115ca5bdd","title":"Загальне (Оператори)","path":"/wiki/-1470240008","children":[]},{"id":"ci_b2cabc73e234544e172a57b5b8e044c3da84b192554042a53669df1ca85014ad","title":"Навички (Оператори)","path":"/wiki/560204421","children":[]},{"id":"ci_4fc967a7ad3f0588dd7e77bfdf5edbfe3dbc872639885265ef37a49fff8d06f4","title":"Черги (Оператори)","path":"/wiki/1251640080","children":[]},{"id":"ci_ccac63c219772f380a4b22691a0f521e0ca54c9a7af07fce2d6f333cdc060171","title":"Оператори (Оператори)","path":"/wiki/1766213937","children":[]},{"id":"ci_3563a1a805837203481657b1a0e7ac37c2b958a3c3f8ce8478b212ca756e52e0","title":"Дозволи (Оператори)","path":"/wiki/-1452398449","children":[]}]},{"id":"ci_f7d0b22c5b90a53f8637bcf24693967bba318b8aa010af4818b26764581336f7","title":"Команди","path":"/wiki/1931558569","children":[{"id":"ci_10b6e953db333b850e0d69256078fd7a58218ecccb7ed59ccea7295afea963dc","title":"Загальне (Команди)","path":"/wiki/1031860935","children":[]},{"id":"ci_778dfd1989325cbbb4d0d360a65348723b3a16611766350d897e6df7d8f5c8f7","title":"Параметри (Команди)","path":"/wiki/-695455416","children":[]},{"id":"ci_d01375644aefaad9aff72a0653fcb69207ee5b98328f4c5784e99310f944fac7","title":"Супервізори (Команди)","path":"/wiki/2047874067","children":[]},{"id":"ci_6ff5e4a5e6421ee93851e23e2e1213ec05b4cc6251074284dd938d1cb21be922","title":"Оператори (Команди)","path":"/wiki/-1221752000","children":[]},{"id":"ci_9c34d9b160b50c97170de481c32b928623f40f5f02839bf22d9bba8a7b43eb21","title":"Хуки (Команди)","path":"/wiki/-484017116","children":[]},{"id":"ci_95babbcd71213631c86a9c4f8e4a8830eb843131092bff348750df098891cbdf","title":"Схеми (Команди)","path":"/wiki/638211605","children":[]},{"id":"ci_23181eaf82e455e564bbb978712b830ff13da88578b7b348d4abae3b30f2149c","title":"Дозволи (Команда)","path":"/wiki/1407297830","children":[]}]},{"id":"ci_89644c30d20af0f9eb818f4e13a160b6fb5348695d8baaed3ead9d709e8f3df8","title":"Ресурси","path":"/wiki/-1585829376","children":[{"id":"ci_d0f53ca613f27212f32afc28fe1c0b5e339875f44b61d842f31dd5ac40307b93","title":"Загальне (Ресурси)","path":"/wiki/-632982960","children":[]},{"id":"ci_8fd8e1af143623934ee6e3e38f96f9be94944dafa244d4c51cb702db39557c82","title":"Номери (Ресурси)","path":"/wiki/-207487965","children":[]},{"id":"ci_0583172b42ff52972f200f69b9931b4a27232b81f5fd2a6f1acb8e8f93c783d8","title":"Збій (Ресурси)","path":"/wiki/-857323250","children":[]},{"id":"ci_6e5db46136607cbf9ad9cc30bdeb564b85671c7e28733669aaa7aa20202f03e9","title":"Дозволи (Ресурси)","path":"/wiki/-257545817","children":[]}]},{"id":"ci_8fc87f7d4af0e26219b6ba586d743019a2363e573cac05f9a438a7a63b6ecb1f","title":"Групи ресурсів","path":"/wiki/-1863143163","children":[{"id":"ci_f1eed51feb64bd575bab5996422856073217dc79428fc907ff8a4a3cbe2a87cb","title":"Загальне (Групи ресурсів)","path":"/wiki/-485004867","children":[]},{"id":"ci_d14209343e3b883cb20422ed968a7c78992c8d2196035477cb3a67655dd8d8d9","title":"Ресурси (Групи ресурсів)","path":"/wiki/306770108","children":[]},{"id":"ci_b28e189ea834f05eaf831b605af4d565953947e441a0ad165c123147be094903","title":"Інтервал (Групи ресурсів)","path":"/wiki/-1010005579","children":[]},{"id":"ci_9c9e3e8a38acbbaf88ccad42002f14ba6df83803eba019c828e0483208853e01","title":"Дозволи (Групи ресурсів)","path":"/wiki/626070150","children":[]}]},{"id":"ci_1493c6445cff33ddf2e95b54f66645aa048c03c91b31ede4873c469185e21eef","title":"Черги","path":"/wiki/1014867703","children":[{"id":"ci_6ad1bc60f24fb6d61b01bf1316d102802e58d9d37522b29e3033d675a3fc0ab6","title":"Абоненти (Черги)","path":"/wiki/-1378749800","children":[{"id":"ci_fa823022ca8078564f9a17c892c728d8df48f02fd1b53aaee84e9535ab0cee13","title":"Загальне (Абоненти)","path":"/wiki/-518963676","children":[]},{"id":"ci_f13314480557527aa79352bb27af7d16acf9fd7e18fc0939aa7bfc60a3f0f69a","title":"Змінні (Абоненти)","path":"/wiki/-1767480290","children":[]},{"id":"ci_dab58b2614c1126734f1353745adc2adb2c900c5bf4dddd32a0eff3bdaddeed1","title":"Типи зв'язку (Абоненти)","path":"/wiki/1069869463","children":[]}]},{"id":"ci_c2a9a97b92668ad130fd320e153acefe0749506bbfefd8106344095b49a4b3ae","title":"Офлайн черга (Черги)","path":"/wiki/-2042532376","children":[{"id":"ci_0836fd771ddb7275d2a7e265fb2171778b8336fe8eb4f270340814db36d113ef","title":"Загальне (Офлайн черга)","path":"/wiki/-648161196","children":[]},{"id":"ci_0c04eb3a2167f767497e947a6326f948d5c31b3c14f42573ff2fd79c984baa95","title":"Налаштування додзвону абонентів (Офлайн черга)","path":"/wiki/389904910","children":[]},{"id":"ci_e11dd7e62b9ee86462381f6ab05492c90bdcffd8d1031a96913f0966f9277a55","title":"Обробка (Офлайн черга)","path":"/wiki/-1479686179","children":[]},{"id":"ci_cd8a0e0714d0f6d73fd2b5d124972f93ce74a31a00f8e5128c44ba57ad00e794","title":"Оператори (Офлайн черга)","path":"/wiki/-1169513605","children":[]},{"id":"ci_e3e30056955e97bc1726d36684f666062752d1a93a63ddf3155495df9e14a8ac","title":"Навички (Офлайн черга)","path":"/wiki/-1997573721","children":[]},{"id":"ci_9fc9779256c896a3e6e591b753f1c7d47efa6d654db5ba9da8cc7388723b2682","title":"Ресурси (Офлайн черга)","path":"/wiki/-1728900333","children":[]},{"id":"ci_dfa3dd2fafb9228987b717158be37baaac298607f094d50837bc9cb3310c706d","title":"Кошики (Офлайн черга)","path":"/wiki/1365877057","children":[]},{"id":"ci_e17d35c294f711ffa3f084f74b4867bc8360ef734648a86fd077cca0bb0df388","title":"Хуки (Офлайн черга)","path":"/wiki/1501077783","children":[]},{"id":"ci_8de36296edefbdf05d23ac7a07e5f367e48bfecc4d333a489ff147bf7b4b4704","title":"Змінні (Офлайн черга)","path":"/wiki/-744787634","children":[]},{"id":"ci_19e6def5d238e01b46d7fb0616ced3d1c7157073058b883ee61f3c7ae3d25d0d","title":"Дозволи (Офлайн черга)","path":"/wiki/-1706221731","children":[]},{"id":"ci_2ff483748502a97f7e920c347708ad3f5612bc7f06fdf270290d34d8c0216bea","title":"Логи (Офлайн черга)","path":"/wiki/1163023083","children":[]}]},{"id":"ci_c1d557ed2d50b62c2daf67cbb1ab02a34f4ed3370e83660c967337bc59220d12","title":"Вхідна черга (Черги)","path":"/wiki/1820534445","children":[{"id":"ci_eba892f34e8ca6d249aaf7b008c32ac9274227db82d2a945be61c36f937f94f1","title":"Загальне (Вхідна черга)","path":"/wiki/1121076015","children":[]},{"id":"ci_1c54ba22b42c27454e9e7787f4f77027578ab440141d4c0e8f979f3e9f130eeb","title":"Налаштування додзвону абонентів (Вхідна черга)","path":"/wiki/-2135825175","children":[]},{"id":"ci_e90b68580986fde01645e5ea49478f05ce41527f729ba02f282a7165b94426fd","title":"Обробка (Вхідна черга)","path":"/wiki/289551032","children":[]},{"id":"ci_de708897bf01980452f52db4272dda991c8bf014c6fcfb213ce4ec664b9214d0","title":"Оператори (Вхідна черга)","path":"/wiki/599723606","children":[]},{"id":"ci_5e91578c5b937ce529f88a4da4ad62bccddf98784d444ae9e860d1f99c63b716","title":"Навички (Вхідна черга)","path":"/wiki/-228336510","children":[]},{"id":"ci_39b224e0992382d82bfe24a950d95b10f2d1c4db1990dd8c9d5569a27979df45","title":"Хуки (Вхідна черга)","path":"/wiki/-1024652302","children":[]},{"id":"ci_972df95154879856f65674f20d59cdada38e0a3b28a19abc26e4c07d0bbd6ed4","title":"Змінні (Вхідна черга)","path":"/wiki/1024449577","children":[]},{"id":"ci_ababdec8278bcd341396dd2d4848eeb8aa6393355c3565c05d9ef3b7ba0a55f1","title":"Дозволи (Вхідна черга)","path":"/wiki/63015480","children":[]},{"id":"ci_b85cd31342b43aa5b714c457ac469959282ff021ca8ea617b70f1783ea182825","title":"Логи (Вхідна черга)","path":"/wiki/-1362707002","children":[]}]},{"id":"ci_a77a0504247cdd23aa3ab183fa82806e9b975421ed9273e7364e07f0053336be","title":"Вихідна IVR-черга (Черги)","path":"/wiki/ivr-3","children":[{"id":"ci_a37fb9161f2ac91b9e6b615c6fbfec9c2a72de4c104f6c090768668c7ac7ee56","title":"Загальне (Вихідна IVR-черга)","path":"/wiki/ivr-4","children":[]},{"id":"ci_1709ef5b7711961125d2be5088f8e1fdd8a7c120f80073036e4a7f6e0f869ea6","title":"Налаштування додзвону абонентів (Вихідна IVR-черга)","path":"/wiki/ivr-5","children":[]},{"id":"ci_b5ea1ec185c2085ccfe2e7bc453cf3db6aa0658cae26d97848b2fd17d0f738a1","title":"Ресурси (Вихідна IVR-черга)","path":"/wiki/ivr-6","children":[]},{"id":"ci_4f25756d0ba24c7b11992f55d2698a924484f2151de83f0c7a056ecc952744ee","title":"Кошик (Вихідна IVR-черга)","path":"/wiki/ivr-7","children":[]},{"id":"ci_0dab730c0277617998f0bd29b07b36c763391d6082307df0fc2df3ab338fa7eb","title":"AMD  (Вихідна IVR-черга)","path":"/wiki/amd-ivr","children":[]},{"id":"ci_62b335de4d53c1ee2fa24bafcb2093093e83b2b367836258999e1c4e8ee1cd7d","title":"Хуки (Вихідна IVR-черга)","path":"/wiki/ivr-8","children":[]},{"id":"ci_cf874343ec1c72131b528802c91af859da6bba872a08c2732e77a7f3524b48b8","title":"Змінні (Вихідна IVR-черга)","path":"/wiki/ivr-9","children":[]},{"id":"ci_13da33ff22b19abe5e57162848cb156e4b54a015e4b826cca66b23e7834f9c72","title":"Дозволи (Вихідна IVR-черга)","path":"/wiki/ivr-10","children":[]},{"id":"ci_3e36600d0f350cfc034ef8b2bd2aabafb9ab9c1819506b9367d0404fbc7d3534","title":"Логи (Вихідна IVR-черга)","path":"/wiki/ivr-11","children":[]}]},{"id":"ci_80126247c08496b7749c9f7b305bdc780ac3efbf3f1f8739db730e0076065589","title":"Прев'ю-обдзвін (Черги)","path":"/wiki/-1223380395","children":[{"id":"ci_cc83ec568845b2ab03e8f65281ec5bb0b5228237aacb9c694a6d8b022a215236","title":"Загальне (Прев'ю-обдзвін)","path":"/wiki/1791285831","children":[]},{"id":"ci_4c74e321bcc5e2e7e4fb98863d69eef4ea094fea6bfd4518638d5acfa4002767","title":"Налаштування додзвону абонентів (Прев'ю-обдзвін)","path":"/wiki/-1354566271","children":[]},{"id":"ci_598900249d10a66b3cbdb4290e346b882183498fc4cd4787bc2fb4523d00ae67","title":"Обробка (Прев'ю-обдзвін)","path":"/wiki/1559694224","children":[]},{"id":"ci_ddf233f82cc55ab1c35fa88a3b1bcc67f98cbe7459bb3286f23be0320db6bc0a","title":"Оператори (Прев'ю-обдзвін)","path":"/wiki/-1012172882","children":[]},{"id":"ci_9d7d23c6ff85de4bbcca2a13b15df38303605c55ec3a7915ffbc5ba3040780ed","title":"Навички (Прев'ю-обдзвін)","path":"/wiki/2085972698","children":[]},{"id":"ci_fccc1121c0a0d51d26d49dd5aea01356b65aca3c6f0bbc2638998d4d69204bfc","title":"Ресурси (Прев'ю-обдзвін)","path":"/wiki/-1711906490","children":[]},{"id":"ci_ed35088bab5f8d100812720be4f4c08476663898bd461891ec98dfc2251827b1","title":"Кошики (Прев'ю-обдзвін)","path":"/wiki/251796468","children":[]},{"id":"ci_04fab28423a0032c7c848613e43c7462d311851cea7bd80632ddeedfa0fa7dd9","title":"Хуки (Прев'ю-обдзвін)","path":"/wiki/1330675274","children":[]},{"id":"ci_badaea34f0e30820d162daab61e36aa4c8fd5e50e76c52a13db9212b0bbc1fc9","title":"Змінні (Прев'ю-обдзвін)","path":"/wiki/-872407871","children":[]},{"id":"ci_4d71fe5a919452ec29a311dcab9caf8bd0246a0dd2360ec360d334c58345f4d1","title":"Дозволи  (Прев'ю-обдзвін)","path":"/wiki/877875356","children":[]},{"id":"ci_3739a07f59d165d888bc8b9b62e55e6d54caf74ac46caf21817aec2b468136e4","title":"Логи (Прев'ю-обдзвін)","path":"/wiki/-1417344226","children":[]}]},{"id":"ci_f6858d2b8c2d14cabbf920d9a6b98b91a828a1f1beccdfe4422482d4b86d40fc","title":"Прогресивний обдзвін (Черги)","path":"/wiki/-1336081173","children":[{"id":"ci_f3250feec98d3d2a5b4d2d15d2e1309756c3b69d88ac9fc36de2965dbc1395da","title":"Загальне (Прогресивний обдзвін)","path":"/wiki/-637041231","children":[]},{"id":"ci_541df7102cb7a2b25ea14eedd815f9b9e4a18c5cdb339f831e3e88595a6bcb94","title":"Налаштування додзвону абонентів (Прогресивний обдзвін)","path":"/wiki/-1938895509","children":[]},{"id":"ci_ccc626ec8d4d9f7d82d6dae7fbf49098894bbf76f7ae6b2452c99eb02707b7ce","title":"Обробка (Прогресивний обдзвін)","path":"/wiki/95935546","children":[]},{"id":"ci_a51ecfdf7ce84803866da2f4cdce1e88786185809ef9d044c796753ebceee3fc","title":"Оператори (Прогресивний обдзвін)","path":"/wiki/-379176488","children":[]},{"id":"ci_39e727724db56c39e7064339a45040bfdaa305d8ac0ad4c0a79c7f3f4a5effbe","title":"Навички (Прогресивний обдзвін)","path":"/wiki/1629494276","children":[]},{"id":"ci_0b79d429f38d24d728f8f063965532ee3c1370199c1ca8793c17fe024592fd5e","title":"Ресурси (Прогресивний обдзвін)","path":"/wiki/1423020400","children":[]},{"id":"ci_ab34f6cf38c866b95b63a9e83d35c14e48c28a8d209d23c5b0e769893e5a807c","title":"Кошики  (Прогресивний обдзвін)","path":"/wiki/-1935374622","children":[]},{"id":"ci_1c936b0fb9918c66495b17d723228a95000b0d9f52874ec55135743f15ea90c7","title":"AMD  (Прогресивний обдзвін)","path":"/wiki/amd-1","children":[]},{"id":"ci_50943911c922337fb20d4cd4e709d19d0a294e62a94abf5e40e7901bd964d1bd","title":"Хуки (Прогресивний обдзвін)","path":"/wiki/117103476","children":[]},{"id":"ci_07ca1dc9a1f8f7c1c3d91e0ed320cf8ec6b2aedddab5c37849b88a8e39512dde","title":"Змінні (Прогресивний обдзвін)","path":"/wiki/-1274968917","children":[]},{"id":"ci_6995a243e51f4a88c32688e156c0c57e4b0fb5e0a13419124cdfc5db68433ca6","title":"Дозволи (Прогресивний обдзвін)","path":"/wiki/1831318458","children":[]},{"id":"ci_4c32cc6eec9294207a21b94a4f8098995446b1b15b0bdf21be6832bcfe69616b","title":"Логи (Прогресивний обдзвін)","path":"/wiki/591362376","children":[]}]},{"id":"ci_b064cbea32b87981cef86c6fdb737c1cfdbf87c3fe0252d39f82da3daa0a7cc1","title":"Предиктивний обдзвін","path":"/wiki/-938989401","children":[{"id":"ci_ad0dc4016e1a7a662952a86cd6ddd8af95744b9f578dae0ba33d66a2d713c339","title":"Загальне (Предиктивний обдзвін)","path":"/wiki/-1610496101","children":[]},{"id":"ci_a26e08da2140b763ee30a57b19a4ad615f1642c1b2b202e92d1d8ca89f51154a","title":"Налаштування додзвону абонентів (Предиктивний обдзвін)","path":"/wiki/1382616917","children":[]},{"id":"ci_96cf104b6de3a997c87945b218e6865f06e11997bb592a02b123f60f862e094e","title":"Обробка (Предиктивний обдзвін)","path":"/wiki/-877519324","children":[]},{"id":"ci_f724d066f4408657c9d9b568ae69529b10107c995430338bd4ef78cacfe27fb8","title":"Оператори (Предиктивний обдзвін)","path":"/wiki/-1352631358","children":[]},{"id":"ci_3eaab0d66ae34a914e473558e6f6e2bf7380f2d39931cef999da86568384be18","title":"Навички (Предиктивний обдзвін)","path":"/wiki/656039406","children":[]},{"id":"ci_315a04f63527c27c40e2d935eb2a3294a787536d36ee2006dda200500f77048e","title":"Ресурси (Предиктивний обдзвін)","path":"/wiki/449565530","children":[]},{"id":"ci_bb5ef0da5ae57bd199ce96b2dab40a3610920b8194adc0e1ab9c4065b4f93105","title":"Кошики (Предиктивний обдзвін)","path":"/wiki/-1759489144","children":[]},{"id":"ci_0e6d138721bd248c060f7e60cebf094df0a9a0445c3c9b87fd18ad154b759765","title":"AMD (Предиктивний обдзвін)","path":"/wiki/amd","children":[]},{"id":"ci_18ac443837fd5ddc5d9badecd3e609b58ea0a35f76193d9bee17674a3ef7041d","title":"Хуки (Предиктивний обдзвін)","path":"/wiki/-856351394","children":[]},{"id":"ci_d2fc332d3384ccb35f5c78be9ae2dd1d35a458afd3cc9ffccc93f0e86ec248eb","title":"Змінні (Предиктивний обдзвін)","path":"/wiki/2046543509","children":[]},{"id":"ci_11042262e116430954b5db11c784dfc6b5aa32e1dc20795ca5a8858b3e4a329b","title":"Дозволи (Предиктивний обдзвін)","path":"/wiki/857863588","children":[]},{"id":"ci_8e6a72a1f2528054aa093ebf1ea903bc969e9587c26dc57b68de64ab606ed0b5","title":"Логи (Предиктивний обдзвін)","path":"/wiki/-382092494","children":[]}]},{"id":"ci_82c4f0aae76128e08b478ac1c4ab8fdadde963d446f0f0e8ed829f9a29264bbb","title":"Вхідна черга чатів (Черги)","path":"/wiki/-1274742718","children":[{"id":"ci_6b576a433bdd70ccdf8d9c3a726ad02d7fbe21383c41bfac0749a641d8d911cb","title":"Загальне (Вхідна черга чатів)","path":"/wiki/42864762","children":[]},{"id":"ci_dac270f5e005c4a2120edafa412e90352179b4a290467e259fca06d34debd5f5","title":"Налаштування додзвону абонентів (Вхідна черга чатів)","path":"/wiki/1471676084","children":[]},{"id":"ci_61295e0233ccf4fae4c6ef0ff6a3b6f75ff5deed46b4cad1b228ac940f2ab53b","title":"Обробка (Вхідна черга чатів)","path":"/wiki/1111782723","children":[]},{"id":"ci_52d29579530a092d8afa506d9d9447d0544fe2a91adddd1d5e1c8ba5c6671614","title":"Оператори (Вхідна черга чатів)","path":"/wiki/579445345","children":[]},{"id":"ci_4e022d420f4cadc8e85010b9135f1f87d6835ceacbb9d9ea95e3c71db9bf900e","title":"Навички  (Вхідна черга чатів)","path":"/wiki/-1221346619","children":[]},{"id":"ci_6845779ff1c8306b9a44670248d9449798248a018cbe92f0149d46d3f44e638c","title":"Хуки (Вхідна черга чатів)","path":"/wiki/-1328416003","children":[]},{"id":"ci_61432e78e66725534b3f99206b71a9ebaa4260f311bb938e1177262b4856ee4d","title":"Змінні (Вхідна черга чатів)","path":"/wiki/-149977612","children":[]},{"id":"ci_abf01741f30be232aa74e0db7c219d42ee8cf4355d5b2dc5cc00e1848e2cf8df","title":"Дозволи (Вхідна черга чатів)","path":"/wiki/-893113149","children":[]},{"id":"ci_a97d4f18799649ace2f6f288ef6406a4dc8ee752798c5d5ace38000b5f1e7446","title":"Логи (Вхідна черга чатів)","path":"/wiki/-1819542063","children":[]}]},{"id":"ci_31d05f6e5f9441de42168e8bec56d2e566866949dd9eb8a45afd5e879e23b0be","title":"Вхідна черга завдань (Черги)","path":"/wiki/-2224463","children":[{"id":"ci_f98378a40d4663f8355d3155a3985c1a8fd295bcac285bda66dbc75d5787c7c0","title":"Загальне (Вхідна черга завдань)","path":"/wiki/-65319253","children":[]},{"id":"ci_5c071ee57869495c558016d79ccd63de923297204012bfa399667a4422a61129","title":"Налаштування додзвону абонентів (Вхідна черга завдань)","path":"/wiki/-1367173531","children":[]},{"id":"ci_ebbf7cbbf76d0907b44af85bfecfe3cb62f50d69431f48c1b6138aafb1abd91c","title":"Обробка (Вхідна черга завдань)","path":"/wiki/667657524","children":[]},{"id":"ci_119ad2a6b2ec71fe2a426c1894cac2151e0ea60dd1126b1eb750b598672213e7","title":"Оператори (Вхідна черга завдань)","path":"/wiki/192545490","children":[]},{"id":"ci_c128693ce5a1833a45a95f7b611b60e1dae354e507f17630071feb52aab3efaa","title":"Навички (Вхідна черга завдань)","path":"/wiki/-2093751042","children":[]},{"id":"ci_1617801526aecc8ae6b72212aceb8ac9d9939fd34e896ee5b142e5e6221b42fa","title":"Кошики (Вхідна черга завдань)","path":"/wiki/-214312296","children":[]},{"id":"ci_cd76cd8e23549c74193ca02c8353dac18113d5d518df4631fae22a0978fa368c","title":"Хуки (Вхідна черга завдань)","path":"/wiki/688825454","children":[]},{"id":"ci_1b530cc6cf06fa58fc4b7b219ea127927497cee88ff3621077468c54be10d8f8","title":"Змінні (Вхідна черга завдань)","path":"/wiki/-703246939","children":[]},{"id":"ci_c6f55e1a0b06812d4a1eb47f668c9c514cb814a403a046dcd3fcb8cc5153005d","title":"Дозволи (Вхідна черга завдань)","path":"/wiki/-1891926860","children":[]},{"id":"ci_db260d976a62fecb46c774bd80f0ec7abe1c58cdd4f8028aca7abefc8b83152f","title":"Логи (Вхідна черга завдань)","path":"/wiki/1163084354","children":[]}]},{"id":"ci_8b1da23c64091508c28caf1237a064d135c215b8dc4575ec7b5e0bc6fcacb9c9","title":"Вихідна черга завдань (Черги)","path":"/wiki/-434816035","children":[{"id":"ci_ce9fded81b2ef2274970b3cf0096316e32d3f3a848fc7f3efe49735f9ab8cca6","title":"Загальне (Вихідна черга завдань)","path":"/wiki/2041777069","children":[]},{"id":"ci_a1d9bfc39bcdad07babc4ca6ab814f3bbc535b984d6ef76d85669507569e944b","title":"Налаштування додзвону абонентів  (Вихідна черга завдань)","path":"/wiki/650063145","children":[]},{"id":"ci_94f290d51ed9c41be06d27fb61de19f5e3941b15f70def42aa8dcead10f193e1","title":"Кошики (Вихідна черга завдань)","path":"/wiki/1717960032","children":[]},{"id":"ci_63a4f4e480f64bc08f4ca9b9ba53ab08a7e16f1dd48e0e005d943b98df79daea","title":"Хуки (Вихідна черга завдань)","path":"/wiki/-349540790","children":[]},{"id":"ci_09f821614f3edf44a0f336d28aa9bac1443d8d4176f11ee08b96eff4bc3f60d6","title":"Змінні (Вихідна черга завдань)","path":"/wiki/-554112013","children":[]},{"id":"ci_318719adcf9f0e98269dd22e1721d3b26b47696bdf9a17415aad0c56e040d4ce","title":"Дозволи (Вихідна черга завдань)","path":"/wiki/1251516100","children":[]},{"id":"ci_ca67c1d25b16e68e648aabb4a90555f690a5abf01362fa066339dbfb4f418e64","title":"Логи (Вихідна черга завдань)","path":"/wiki/1467583222","children":[]}]}]}]},{"id":"ci_d4e60e6f3be27c0c555e294b64b79daa2ba879b8a89662321d0d68dd2abda7f8","title":"Інтеграції","path":"/wiki/-2027594962","children":[{"id":"ci_529d107de051642b8a23bfac16dee39e0c2bb7b0cf0103f359e5c42ac5a54d83","title":"Сховища","path":"/wiki/-243543737","children":[{"id":"ci_26f1009866048a1a507661ec4cb36a723baed8c04e38a3f91d8b9cb5b59d2725","title":"Загальне (Сховища)","path":"/wiki/-1971801111","children":[]},{"id":"ci_70b8bc41ee23d2df5433c1bc4cfea9de78e94e7198b74f6bb681b304b1e07e9d","title":"Конфігурація (Сховища)","path":"/wiki/1547593694","children":[]}]},{"id":"ci_53c3bc18cc0936c554ccfdd430dde37c735fa4e97fb3cc41fc3e70e500b71bf4","title":"Голосові профілі","path":"/wiki/-1123898919","children":[{"id":"ci_8d04129d8180246966a4cb5a27caa4d8f45f4806b95a6ee489cbff2a2a6f4025","title":"Microsoft (Голосові профілі)","path":"/wiki/microsoft","children":[]},{"id":"ci_a75a366519efc33cc2c6bbf6add06812de0f2d9652b35695b3503255a113908f","title":"Дозволи (Голосові профілі)","path":"/wiki/912427954","children":[]},{"id":"ci_32d8d5f6d2d500ed66dc1249fe9278eb61cc3c1e2b43ac6080855c47ee805e53","title":"Google (Голосові профілі)","path":"/wiki/google","children":[]},{"id":"ci_75a5e3c97ac11967dec979a6cd9a708263a7c6a0a22c578e51d8724055bb2782","title":"ElevenLabs (Голосові профілі)","path":"/wiki/elevenlabs","children":[]}]},{"id":"ci_aaa0d057fe5957a87b0adbf59df739ec004724d05370cf05d0c5a63849833d88","title":"Email профілі","path":"/wiki/email-2","children":[{"id":"ci_97f65ddefc21f8c8da7bdba5bcbda0ba87bad38d66d6d1eb59811590811bd9d2","title":"Загальне (Email профілі)","path":"/wiki/email-3","children":[]}]},{"id":"ci_957920e6a39b9666df04f3847683e5b2ead474f5a161906984e3fd5f0dda61d5","title":"Імпорт даних з CSV файлів","path":"/wiki/csv","children":[{"id":"ci_a048a270991641fdeb985bbff671ee1bdd6b379800b49829d206585a3355d171","title":"Загальне (Імпорт даних з CSV файлів)","path":"/wiki/csv-1","children":[]},{"id":"ci_ad5e7daed2b694a8c4ceb4c0c9309a0b99b281deff1b3b74f255b143398c14a7","title":"Налаштування (Імпорт даних з CSV файлів)","path":"/wiki/csv-2","children":[]},{"id":"ci_60775ad8bf2046b0cb602c46cbd092acae76289f259cd51499da555ed482f76e","title":"Дозволи (Імпорт даних із CSV файлів)","path":"/wiki/csv-3","children":[]}]},{"id":"ci_b91219f7fdcf1340e9332989addb9ca0ad7d48c080e8658ff1b483254c29e6c1","title":"Тригери","path":"/wiki/495299700","children":[{"id":"ci_08626192c2842de2dcd2bf94b12e931a3e1e5b48cfbbda92540c134455c391e1","title":"Загальне (Тригери)","path":"/wiki/-542491044","children":[]},{"id":"ci_14b003ef98eb8b21b8b1bd6af88072a54d9f04d50e13f308c150e30ce2711590","title":"Змінні (Тригери)","path":"/wiki/-1136955102","children":[]},{"id":"ci_351c27ac65fab4a12dc5ef6b67d71920e404f66813d4d11486e397fb7bb71d83","title":"Історія запуску (Тригери)","path":"/wiki/-1541398484","children":[]}]},{"id":"ci_24114f6951e72482ff860291bb0b1579a28e36a5503a7c9ddc87a8bc7fd7ca15","title":"Політики збереження файлів (Інтеграції)","path":"/wiki/1132402075","children":[{"id":"ci_df2f629ec78852a9ad30e0251c564da0d38d59c27a2fae58cc0b0cb3d16b0351","title":"Загальне (Політики збереження файлів)","path":"/wiki/76991626","children":[]}]}]},{"id":"ci_dd6abcea4f6bcb17b943a8b3d57451b18712a6d4d3598b5b9f531f192f087f62","title":"Дозволи","path":"/wiki/896946934","children":[{"id":"ci_906ab338e188f8f0a8daabb4396e7f9210447c7921f7f438a8fdd66867c55005","title":"Ролі","path":"/wiki/32537625","children":[{"id":"ci_8351e5b4d6ced30ce53eb68ecb443a915cf6e7bd90a7b55dd27c6eb878cb6e86","title":"Загальне (Ролі)","path":"/wiki/835417193","children":[]},{"id":"ci_f56993820c5e9e8a604018e8eec82ffa4555d8f6767ca44195a36c71f9b295b1","title":"Дозволи ролей (Ролі)","path":"/wiki/254013073","children":[]},{"id":"ci_bef7df0b6f8f5896650931e1ab73a877249d01ed04fe2ddff716e24c1f0e2a44","title":"Застосунки (Ролі)","path":"/wiki/-552956461","children":[]}]},{"id":"ci_43b973b9da0ea22f971a3787cf719a92d4d870629366080f3adc861fa8702d47","title":"Розділи","path":"/wiki/-1337828136","children":[{"id":"ci_72c43e4570c631a16b549a1bc46bef095e6accd17f2d35f73004befd89f8cc4d","title":"Управління діями","path":"/wiki/-926175657","children":[]},{"id":"ci_42ffade24602fc9061d45aade1d40f5b5ba9e43077f92fdb290e3dd5d761ef20","title":"Управління записами","path":"/wiki/278546511","children":[]}]}]},{"id":"ci_9b4a4210ea25ab5f678a57c752a36e5750582489b9b391d93cb4f9f630b93537","title":"Система","path":"/wiki/-612478767","children":[{"id":"ci_1e5f87ad6016095d7e08e594c8dfc0240eade8170cc2ba51e6ec0fe97d9bca14","title":"Журнал змін","path":"/wiki/-1685533097","children":[{"id":"ci_edd9eae98a774836db74d6208d2d9bcbb280911ef5a2a7d21691865cfd11b378","title":"Загальне (Журнал змін)","path":"/wiki/1738730841","children":[]},{"id":"ci_c2536fab8fcd63467a9ae157969c88ba0b85a7be566a402df933b693707891c3","title":"Логи (Журнал змін)","path":"/wiki/-696695838","children":[]}]},{"id":"ci_391741cd7e7e206243a35ebce3ba0a25dafca2cb99751a997c0c1004037748f1","title":"Конфігурація","path":"/wiki/280157460","children":[]},{"id":"ci_0abb32f368a07fe772df3165c73ee024394581908161487f4d7d13cb671b4001","title":"Глобальні змінні","path":"/wiki/-1448883066","children":[]}]}]},{"id":"ci_f69b94689898215c514852e6b6337f1fef912c1748754933ef397b2fa1c0df3b","title":"Supervisor","path":"/wiki/supervisor-7","children":[{"id":"ci_4c74bafc619e9ebc746af7e9b6e81480f7686743b8d715b788b186fd35e60e14","title":"Черги (Supervisor)","path":"/wiki/supervisor-9","children":[]},{"id":"ci_a267e7829d1bb13898ad84d85af5cdb5dda9172d999b65be04fb2e2f9dc73d7f","title":"Оператори (Supervisor)","path":"/wiki/supervisor-10","children":[{"id":"ci_6eb872a3ec8e4ec156f7bf1aea7e233a0bff1c0b715609fc01265257ce78758a","title":"Головна (Оператори)","path":"/wiki/-895743632","children":[]},{"id":"ci_56d295b46982a647e259d0710463b32ca5886d8752794d84176eef1d7cfdc239","title":"Журнал (Оператори)","path":"/wiki/316847694","children":[]},{"id":"ci_694af24c2f4dff960a97995ae2d473664f76d413dd8cd591d0bc9679a403cf92","title":"Знімки екрана (Оператори)","path":"/wiki/-552450633","children":[]},{"id":"ci_8dda7dacac6382b93ee53e398073b832b5d7bc5b3a722dc2641e4c111a8c8b6b","title":"Записи екрану (Оператори)","path":"/wiki/1515882283","children":[]},{"id":"ci_cd3d8a49e3aebc84543b024323b1da427ca33ef209216c56dca6013bbd21f1c8","title":"Історія станів (Оператори)","path":"/wiki/1610324065","children":[]},{"id":"ci_309c7e2674c08f8b1a8d5383bdf7760b16b507228a0d4f11fd5e2f7e22e94d5d","title":"Навички (Оператори/Supervisor)","path":"/wiki/supervisor-12","children":[]}]},{"id":"ci_d27f1b2d59442195be263fd6d28a551353fb0cf634fb2cf1640b8d540a306da2","title":"Активні дзвінки (Supervisor)","path":"/wiki/supervisor-11","children":[]}]},{"id":"ci_4b7adb11d1521413d860a67a26b56d1fb6a97a2a55742ce73566296a5bf00bda","title":"Analytics","path":"/wiki/analytics","children":[{"id":"ci_ef73c8bffd0e365cc66906b1d0b0ed38cf9835fddeaa61b76fd2d7e9b1e68dc3","title":"Комплект 1","path":"/wiki/1","children":[{"id":"ci_5a71ae1178e28b08646d5d799c292c3da8e98eed0a6099db82046959d46782a9","title":"Вихідна IVR черга","path":"/wiki/ivr-2","children":[]},{"id":"ci_e555c419705104fdc83f8d53dd17998b2e03c2b4c45e8a9f0e6620c1c81f653d","title":"Вхідна черга","path":"/wiki/-1444654189","children":[]},{"id":"ci_5220a47c4de94b4faedac874288f79d2261f28b50665e0512a41fc5eb39f8254","title":"Оператор","path":"/wiki/-1168416352","children":[]},{"id":"ci_63cc24178517238105d1e7ddbfed986ccbf1f676d3b1256c6ed790bb93c7ffc3","title":"Оператори","path":"/wiki/-1861167464","children":[]},{"id":"ci_9f6e675d7c4a79d4d57e6a5ee7a62949af6e00d953628023a03b5ccda865cf88","title":"Предиктивний дайлер","path":"/wiki/1483763141","children":[]},{"id":"ci_046e66225dec7d759934776834f790eb00e947a9e8b07e4da922a6f17686f042","title":"Прогресивний дайлер","path":"/wiki/-1009075877","children":[]},{"id":"ci_19b78bf62ba29b948ab6c74d2c09dbd58883e225d69255cc822da2b04bf7c204","title":"Preview обдзвін","path":"/wiki/preview","children":[]},{"id":"ci_dcbdfbfd50976618d857951369a1ef94d361ed2bb1e53800d93ce2e0646d59a2","title":"Ліцензії (дашборд)","path":"/wiki/1050745289","children":[]}]},{"id":"ci_98a6d8b4e07cc1fc3947d77276ac86befbf8156bd2ecc35c892f2e9b59256af7","title":"Комплект 3 - Чати","path":"/wiki/3","children":[{"id":"ci_77cd0194f682f42fa5bd7eb9049bf1e337aae7bd016540a8f5dd138e07b18957","title":"Чати","path":"/wiki/32732895","children":[]},{"id":"ci_1119cd184b648711f212cec27f3185bb33b067a89f4a1f8d0ad8afb7131c7cb8","title":"Чати. Вхідна черга","path":"/wiki/-1779571996","children":[]},{"id":"ci_05da5635183314e5828b9a8bad44f52596ad8ef2e3b9b2ce517d8992934d4c29","title":"Чати. Історія","path":"/wiki/479888177","children":[]},{"id":"ci_b7f690a05bd42d767801a56d181b481eba7075b34be068a1e799c41729627a51","title":"Пошта. Інформація","path":"/wiki/-961793275","children":[]},{"id":"ci_e8e5dcba00a42d30c4d304ebf5b5b435dc35d68b746264f185ad9e2ea68b58de","title":"Чати. Зведені показники","path":"/wiki/-1152456098","children":[]},{"id":"ci_f31b05ccb8705e30dcae06d1aed78873f22937ac682526d9cc29602ff682d09a","title":"Чати. Оцінка","path":"/wiki/-1647512554","children":[]},{"id":"ci_b1aca0df25e591cb894739bf5c15d2f5d1c280db2beab03090ecbe32d78e57af","title":"Чати. Інформація","path":"/wiki/504208333","children":[]}]},{"id":"ci_7cf504e52f5f815f14fa2c6a77cf32dbbd4d7c55fe830f0b091023f6c907cf12","title":"Дашборди Аудит","path":"/wiki/-1841448298","children":[{"id":"ci_4fba44111c8d509176603074a640de8938f7324e673027287f5a8733d3a56729","title":"Аудит: агенти","path":"/wiki/-116341710","children":[]},{"id":"ci_b543e7a8a87a4265ae5f9d0a33ff63227bcfeb0001ecc199941210c1df6c0eb5","title":"Аудит: анкети","path":"/wiki/-106965233","children":[]},{"id":"ci_5c92145c5da5f55e3c964183b41ae8c0f87a1bacffe2231fcef3f1c2765716da","title":"Аудит: анкета","path":"/wiki/-106965241","children":[]}]},{"id":"ci_ff6792f099b1ffca43a9bed9b168cbe012b2c43e90264893da2013c76bb55fd8","title":"Комплект 4","path":"/wiki/4","children":[{"id":"ci_2bb7632727f0ffbe3f468cd02a29bf6400a88f7ff84a7f2a13e6a570c54c5d9e","title":"Відгуки: загальний","path":"/wiki/491411123","children":[]}]},{"id":"ci_c66da1dfd6a534c30e4e77051c5ad4026b9bb5fb2f0f5ef9351bc8ca149da192","title":"Grafana","path":"/wiki/grafana","children":[{"id":"ci_4d0dc15508847d8c37a2ed0e7c25c0eb3dff0587a28db294d245859c4e90fd8a","title":"Що таке Grafana?","path":"/wiki/grafana-1","children":[]},{"id":"ci_f09d5cbc4c6f60ca5603cc43ee4ef133edf1c007776eab346a08406313bb41da","title":"Початок роботи з Grafana","path":"/wiki/grafana-2","children":[]},{"id":"ci_9c694e6ff0d765313cf1f31fbf727547a7d7b7008a3780e20c99af9a8bb45eef","title":"Формули Grafana","path":"/wiki/grafana-3","children":[]}]}]},{"id":"ci_4197435d5d16a046a2b7401b1b2bd401eb232153cfa717a1f8cba74b78a20403","title":"Workspace","path":"/wiki/workspace-1","children":[{"id":"ci_b64d850460bb990b18cfdeff9f74242c6ce7e225077977cc1324706c6e634a36","title":"Загальні можливості","path":"/wiki/516290296","children":[{"id":"ci_15350bc6854a9782bd0dcfdfcd89182cf4a69d0201cb281654b0bfb5a87d00d6","title":"Зміна мови інтерфейсу","path":"/wiki/2141655136","children":[]},{"id":"ci_a27b45c5831328ee65ff334ac3c8fc977f5076c01ecaf1985fdad39ba68d2ba1","title":"Кількісні показники оператора","path":"/wiki/-201144356","children":[]},{"id":"ci_42c48d101a4b8cec8a06ac1b7676187fcd03bdffa95580b03a1b19924ff6caf5","title":"Права панель","path":"/wiki/-1823823603","children":[{"id":"ci_7038d3e2927dc7ed51ee9eea89877d4af0461fbac14106bed63fe35ad31ec8e6","title":"Інформація","path":"/wiki/1224109116","children":[]},{"id":"ci_c03ffd1054cd25e809cf66682ef82789d8ebb0e15caf423dc4d1b2df3514c9f6","title":"Основна інформація про оператора","path":"/wiki/-126158632","children":[]},{"id":"ci_d5b6c7ca83783b87faf1f4403af31037df6f51064e13dc849bccc5984601350b","title":"Схеми (Workspace)","path":"/wiki/workspace-2","children":[]}]},{"id":"ci_c986ab0f3fffc07e8078c1579a5683f561d3803730ef66bfc09f1a3fc0dba3fd","title":"Центральна панель","path":"/wiki/370351890","children":[{"id":"ci_7cf3cbf55bd22f14120cd006e8e255eb42f11ae08486a97436566f1e8e33a58c","title":"Статуси в центральній панелі","path":"/wiki/429281568","children":[]}]},{"id":"ci_73487a8eaee89db5a4a3e489c80f08e5e06029d5aee1f4316c29b40473c6b243","title":"Режим \"Не турбувати\"","path":"/wiki/-371063746","children":[]},{"id":"ci_64cdb18aaaf1c8e3ab72d546804bfab2ed387be107fed7084b43f199ac501317","title":"Зміна статусу оператора","path":"/wiki/508099846","children":[]}]},{"id":"ci_a4c896b2d1fb23a572c64965ce7ea28b7100b9bdfb33ce6af64caf9314009f42","title":"Робота з дзвінками","path":"/wiki/-850106088","children":[{"id":"ci_9da1a20609512077a6271da3e1e113037580fef0693fbdbd212966fcd26c8063","title":"Завершення дзвінка","path":"/wiki/-2121442582","children":[]},{"id":"ci_3b94551937decfad5f41a5e81cc5b27d198ba425278f0a62de44ba608fb091cf","title":"Переведення дзвінка","path":"/wiki/1724629996","children":[]},{"id":"ci_c9691db736dcdae7750891d1a7661236f6424f4e0e9b94d16b10502f1b6a425c","title":"Зробити дзвінок","path":"/wiki/114920836","children":[]},{"id":"ci_2ebdb439b4812fe49d1ce7cd9ad05bbfdc5f6411954fe7f1dc770ba01bb5b0f8","title":"Прийняття вхідного дзвінка","path":"/wiki/-617424146","children":[]}]},{"id":"ci_91ebc19b45a98c90c71475efb743349952bc3f8199e5971a238c03696ad6ab1e","title":"Робота з чатами","path":"/wiki/-1728162685","children":[{"id":"ci_7d5e91ebd90f4c5b52e7f920da79fb39312be58233600353dd38a51745ac67b0","title":"Можливості в активному чаті","path":"/wiki/-239209543","children":[]},{"id":"ci_faa60d127976eca62624e8cb0a93a1a34e221d17cc1eef7c6c269e99a08e3845","title":"Опрацювання чату","path":"/wiki/1474688178","children":[]},{"id":"ci_fa838e54c5e626aa66b3b408cb40f6827686125fe011494b674b9c876ef955f4","title":"Приймання вхідного чату","path":"/wiki/1418076902","children":[]},{"id":"ci_e6b61c033467b832afcdd7dc6c2b7ae53f3d855769589cbcd63b1e1c57edfe9e","title":"Переведення чату","path":"/wiki/153581962","children":[]},{"id":"ci_aa536375beb7d2d6fa06782a10935c1814a18acf38499941cd0902b8b9557320","title":"Закриття чату","path":"/wiki/-1607185580","children":[]}]},{"id":"ci_11736cd1e3a3e4ba540cbfdf342272f901bfa63683f2f4bb46db9a1b26711b89","title":"Робота із завданнями","path":"/wiki/1039889422","children":[{"id":"ci_884c25e73d2a37600cb49f4f751c03d0ea1e6c83f8bc01c9100a5618fde3d95c","title":"Прийняття завдання","path":"/wiki/1858187455","children":[]}]}]},{"id":"ci_3ef5de89e3c693c6532cc19d92df6865b889214b411b4738e142e1bbb446ba83","title":"History","path":"/wiki/history","children":[{"id":"ci_7dabf1635a8b8c8b86dca8cad76df8fe7d8c304e020049909fb3ecabac564057","title":"Історія","path":"/wiki/1453203746","children":[{"id":"ci_bf441c0710bbc6899c1161613d0cd1b99eece25d80b3aad344d8a9ecf237b176","title":"Legs A-B (Історія)","path":"/wiki/legs-a-b","children":[]},{"id":"ci_5fb83d4eea3c3061c594ad5a038009157a4d99bc8d32d2c70d63b69a45bb04eb","title":"Візуалізація дзвінка (Історія)","path":"/wiki/-529634874","children":[]},{"id":"ci_7fc0aaa4293da599f141eb67d516244c80a5923fb9887581dcc941e233491f2f","title":"Інформація (Історія)","path":"/wiki/-1619079029","children":[]},{"id":"ci_b71efa6d7288ff1f619c7cb523549636816f958baa4cd6196478a96ca2a5dc6e","title":"Запис відеодзвінка","path":"/wiki/329359908","children":[]}]}]},{"id":"ci_3977d901019087a1ed5b3b5c8721428a9a3d69ee2498feb59c9ead7e94c02fbc","title":"Audit","path":"/wiki/audit","children":[{"id":"ci_9dd13ef22bfbc892f2c2b6eeed600df62265fe57f46ee54a205e28f7af54ad9a","title":"Анкети (Аудит)","path":"/wiki/1871518404","children":[{"id":"ci_1e2c681ba1590da1124eca071bbd3b5e96a81e32c01f3cada5ab2f97c6805d09","title":"Загальне (Анкети)","path":"/wiki/-1667613052","children":[]},{"id":"ci_72941f008af2e408ce3cd62ab68d0dd6542717b7ace56754f030c96c2a161b4b","title":"Критерії (Анкети)","path":"/wiki/1397197415","children":[]}]}]},{"id":"ci_2912577e7bafcb3fbe25b881bf1ba03bc5e62f709cde50197ef4ecdeebff10ef","title":"CRM","path":"/wiki/crm","children":[{"id":"ci_228c2fee01367fb49be24f8d09358d9f74f46119c715eac7b2ec177aed6828e8","title":"Контакти","path":"/wiki/-206354103","children":[{"id":"ci_bb2d35f36154c79b37b7acdda419ae8fd85ab15a566395c9a91c633461762b87","title":"Контакт (Контакти)","path":"/wiki/35047625","children":[{"id":"ci_554532f51550dc8beed89dc1c5d692081bf193a374563b8a6c0c3c707a7d19f5","title":"Хронологія (Контакт)","path":"/wiki/687302567","children":[]},{"id":"ci_eb974d345f8255b8287e16614c1491e3d9ea17952795d9adaa27c62ac3191b12","title":"Звернення (Контакт)","path":"/wiki/-1851895053","children":[]},{"id":"ci_ce4fa248ef183620f640d971145eb98bfda4c854e35c4c6974e88f8feeb9728e","title":"Засоби зв'язку (Контакт)","path":"/wiki/1315696348","children":[]},{"id":"ci_c4970fde0eae0bb6522728599f67f05b26f1107f3ce7ecaa4d723605f712b154","title":"Атрибути (Контакт)","path":"/wiki/2135350612","children":[]},{"id":"ci_48d9749d7136865969bf6ccfa7107ade25342b0de5b629b1f4acedde5ad33ab0","title":"Деталі (Контакт)","path":"/wiki/833286924","children":[]},{"id":"ci_c9d11bd84be8f7de1e1ef8793ae87d153bc60a2a7e2dd8c27bd65867d1cb0459","title":"Дозволи (Контакт)","path":"/wiki/1452169400","children":[]}]}]},{"id":"ci_aef5ea433934469dfa5ca9761b8f23244c2b1352855b80e909652ffb15625d6e","title":"Конфігурація (CRM)","path":"/wiki/crm-1","children":[{"id":"ci_357f2988c0d40f2dfdcbf9016ff5e7303ccd021bce09bf0733d52f87584e0477","title":"Довідники (Конфігурація)","path":"/wiki/283205678","children":[{"id":"ci_9930a17081325b754ca122e189df0b00d79592d4694e7cc8dd6c852bb0f7ad01","title":"Групи контактів (Довідники)","path":"/wiki/-661451476","children":[{"id":"ci_a95d36fd5c781c5150533a4651722ff4a94869694625db5d5f682ac2cb5d614e","title":"Загальне (Групи контактів - Статична)","path":"/wiki/-830941420","children":[]},{"id":"ci_16d73a4a6353d07e4e812d445a5013ab6cd6ceb2854022e591cc08157e51efa3","title":"Загальне (Групи контактів - Динамічна)","path":"/wiki/1680216096","children":[]},{"id":"ci_42d4404d54b125046be2a9675aad9fe29c0e784ba174cd018b150581b1a3199c","title":"Контакти (Групи контактів - Статична)","path":"/wiki/612436202","children":[]},{"id":"ci_0cf6aaa52230e7be636c02f4202cc21fc849ebc2738adde5796c8804c90511c7","title":"Умови (Групи контактів)","path":"/wiki/1047525378","children":[]},{"id":"ci_70f91e27d9fc85963d87123399df27cdc17782cdbd86750345e035cb791f1b33","title":"Дозволи (Групи контактів)","path":"/wiki/291327565","children":[]}]},{"id":"ci_ff4978c1df5a0a8967a7acbb3791e90cf3982457fe25253dfb4f8aa3fce28031","title":"Пріоритети (Довідники)","path":"/wiki/-585415204","children":[{"id":"ci_93ca5a57c7995ef43430165e184a365819eefa0b5b47ce7849d52b9e0483da1b","title":"Загальна інформація (Пріоритети)","path":"/wiki/475457381","children":[]}]},{"id":"ci_ef355e1f2e4c7520b64cc5febe9828584d79a49cb1837261e5819162fe72d059","title":"Причини закриття (Довідники)","path":"/wiki/-1382787899","children":[{"id":"ci_9f0450343ed80128b4089313b1f1fa8a09d153b133a543174e5f03af35eba40f","title":"Загальна інформація (Причини закриття)","path":"/wiki/-1188592740","children":[]},{"id":"ci_cd324293691e3f1b4e6b39f846da6bb1b24785759da2802548762ca8c29f694c","title":"Причини (Причини закриття)","path":"/wiki/1046473195","children":[]}]},{"id":"ci_dbd86fa2a1bdd9f77dc8cd8b2fce4d2fab9d33f8b71322e3ba7671135f83d52c","title":"Статуси (Довідники)","path":"/wiki/1507726265","children":[{"id":"ci_ce3872fcba892cf69a8bc0b8961bb55a3a50790b637725d1043855152ef126e8","title":"Загальне (Статуси)","path":"/wiki/-725056375","children":[]},{"id":"ci_97b7c7ae19d1924248bddecaaf12bac8f861a28b8a924f287036815256bcab21","title":"Статуси (Статуси)","path":"/wiki/161918033","children":[]}]},{"id":"ci_f8545410636c7a08462cba33826dd61086b48403edfd239f97a008ec3c8a02b6","title":"Джерела звернень (Довідники)","path":"/wiki/525129986","children":[{"id":"ci_15de299d1ee36debdf307e0e3fcc8efdef101ca506d523c63af79dd5a754fe65","title":"Загальна інформація (Джерела звернень)","path":"/wiki/2096579455","children":[]}]},{"id":"ci_1260adab728f4217300b580a768c69fd0ac55d5d6258a73a7709c57e40752a73","title":"SLAs (Довідники)","path":"/wiki/slas","children":[{"id":"ci_a7fe0f9ea73c16aabdc618e96980883ee5a4ea4f168ea90d2830045ffa1862a1","title":"Загальне (SLAs)","path":"/wiki/slas-1","children":[]},{"id":"ci_ff5db38e3e96a6b30fac986f9966b1f49661fbe98c0d373656b39142718650a0","title":"Умови (SLAs)","path":"/wiki/slas-2","children":[]}]},{"id":"ci_1ecfc32f6c2a294f3752c19f6564589d93ce4781fad92d94ea3f607728ac616e","title":"Каталоги сервісів (Довідники)","path":"/wiki/1230135091","children":[{"id":"ci_391b2c138af824bf9927cdb421a1304575935e10489c0ed53f406eb30e3d878a","title":"Загальна інформація - Каталог (Каталоги сервісів)","path":"/wiki/-186477637","children":[]},{"id":"ci_007d370aae1fe5e1830bb5a7bd89e84f955b9b6d6336dbcfe4dfcaa185705932","title":"Сторінка сервісу (Каталоги сервісів)","path":"/wiki/1992400546","children":[{"id":"ci_2b04e046246ea379995e9a8854868eb06d6f62e397ef2940b6166e47ce426ad0","title":"Загальна інформація - сервісу (Сторінка сервісу)","path":"/wiki/1584325054","children":[]}]}]}]},{"id":"ci_d17e1d6681a0a37f0a93e4b2453f78982808b680d0bebe7e02840be9e5cec41d","title":"Персоналізація (Конфігурація)","path":"/wiki/-812533572","children":[{"id":"ci_62e8fbedc235ef239db87dda5caff4ed4213942c14e409fb9858288e54cf838c","title":"Користувацькі довідники (Персоналізація)","path":"/wiki/1272047467","children":[{"id":"ci_978baab4b6dc39d737f29452442b9c625fa9036a719731f229f59a6f4f31a828","title":"Загальне (Користувацькі довідники)","path":"/wiki/1303685163","children":[]},{"id":"ci_92ebff38307f092262b1d52d4ac5d23aa8cfbe6bd7159481d932cfe81af0594d","title":"Колонки (Користувацькі довідники)","path":"/wiki/-1339393504","children":[]}]},{"id":"ci_5b9d94501a63d6db4ee4bd3c7ce3e71798bb7b1d32ce4e9eed9df095c6cc6cb0","title":"Контакт (Персоналізація)","path":"/wiki/-1261271391","children":[]},{"id":"ci_c5d97cfa3b1b5ead75693cd7b629a46042a6c6ee57adb05a776e7ae9d47f3492","title":"Звернення (Персоналізація)","path":"/wiki/-2085562177","children":[]}]}]},{"id":"ci_228689a86275826b1a22a5bdc8f550c6206bbd75b647743ffc06906b83489112","title":"Звернення (CRM)","path":"/wiki/crm-2","children":[{"id":"ci_a925c44e34fc3962cb0c290b6f4454e55e89b723d442e47aef85d9860daae019","title":"Сторінка звернення (CRM)","path":"/wiki/crm-3","children":[{"id":"ci_899f70fa3bbbda54bf25d2c836838a7f6227bc2b5b2281c97a8dd22a5fdba8f4","title":"Інформація (Звернення)","path":"/wiki/1616912284","children":[]},{"id":"ci_1466890445a38fddaf664fdcdb0416b4ac7444bb2666efcf8e7a202c412dcf62","title":"Результат (Звернення)","path":"/wiki/551180802","children":[]},{"id":"ci_957d3e4f77eb2e955ef2626b4135e7ea72aebcaeaeb3304d43fe2b7060c67f1b","title":"Вкладення (Звернення)","path":"/wiki/-245540655","children":[]},{"id":"ci_f9ad4ac687791ecbf2e9cbfba124ac47820ea92c4c8f23ecdfb5705cfd72d2ae","title":"Хронологія (Звернення)","path":"/wiki/1707789957","children":[]},{"id":"ci_0da1c32d72744dd27e2600900fd7f1a2ec51efb8a50d0221fa5bd1b8827ee547","title":"Деталі (Звернення)","path":"/wiki/264836266","children":[]},{"id":"ci_5ce586fe1759b553961fcfd64eed68bec0571530ef388acf0246dcdc403fd01b","title":"Дозволи (Звернення)","path":"/wiki/-1989558442","children":[]}]}]}]},{"id":"ci_6a7365a28bfcbe3e4d8fbadd325d05ddef7dda61575988ecfc53a5f86e7da73c","title":"Права","path":"/wiki/1007791821","children":[]},{"id":"ci_ea2f3ee0476db696a7c6d4913d4e78b0a73750d461c79bcba91910e10f207e2a","title":"Налаштування","path":"/wiki/-272494832","children":[{"id":"ci_b9c864f43568811fdcbe902a437cc16fa3029da819b2d05a961b66c24806e705","title":"Загальне (Налаштування)","path":"/wiki/-1196689582","children":[]},{"id":"ci_b56cc56524d574bfd59fdaaa1e30b400bb19bae3c093fe01a09522e560ee4e4f","title":"Сповіщення (Налаштування)","path":"/wiki/-749807182","children":[]}]},{"id":"ci_26c45a6d8e891a89c704692a7957f7609e71ddd6146435ab458be50c9c177bd7","title":"Спільні поняття","path":"/wiki/-542564544","children":[{"id":"ci_f6672f691cf42085e676eb40382511c13a1b5550c3c72ca5b0b429ac5b2087d7","title":"Інструмент видалення","path":"/wiki/-789081492","children":[]},{"id":"ci_31af621f59cf1668db1b37f604556973541d83773c5332d9db27089662550827","title":"Інструмент оновлення реєстру записів","path":"/wiki/-1169563735","children":[]},{"id":"ci_aebcd36b2a1a79cda45673e6bb3ede2ee2f00ecdbebf80b86bef44db34d63164","title":"Інструмент редагування","path":"/wiki/689140233","children":[]},{"id":"ci_e3aa44694648545977a9454f0d0710a5b2a3a4ad2ba34c454c53c9f24ed18dfd","title":"Інструмент розширення фільтрів","path":"/wiki/909518629","children":[]},{"id":"ci_659511a46c0b51398a5176aad923dac7e4d129f546108ab7a8cc89489bf4f272","title":"Інструмент скидання фільтра","path":"/wiki/1487388298","children":[]},{"id":"ci_359a0d61b93ef07f4b082a39bc80040fe7070c8f849c4c79f0c8cbd3a9a208b0","title":"Компоненти Flow Diagram","path":"/wiki/flow-diagram","children":[{"id":"ci_f2d7e758e6fa78e2e72a463c6ff77eb1b87d9a7b97ecac053bce9be3a76c2aef","title":"Перемикач \"Async\"","path":"/wiki/async","children":[]},{"id":"ci_06aed3705cbfdd313fd5706a824c7ed9770e1187e5b281ab42d28797ff5a0edb","title":"Перемикач \"Break\"","path":"/wiki/break","children":[]},{"id":"ci_ce2f2d96c716b6081da60fafe217528679d1bfb629686bd8849acae658cd64b2","title":"Елемент \"Limit\"","path":"/wiki/limit","children":[]},{"id":"ci_982306c78a4c661eb556c4da8c91129a63a745febe94c31628e9d066fde4cd95","title":"Параметри для компонента","path":"/wiki/-233287788","children":[]},{"id":"ci_5775e67b159e0771540220fbc87d13183e5494829ad6b99117dda9eafa0a33cb","title":"Елемент \"Add description\"","path":"/wiki/add-description","children":[]}]},{"id":"ci_1b270cd0d1ffb19d4e5a44453ce105c39210aa91c624bc2f51d8359672d63d60","title":"Пагінація","path":"/wiki/-879693992","children":[]},{"id":"ci_14536e02526b1d29481cee8faca7237401dcb71ec9e7319f57a82cd52fcd4882","title":"Поле пошуку","path":"/wiki/1196658762","children":[]},{"id":"ci_a5b8e5a16a0e4e8896fec823f0df056f09c1b5aa27a198508b2cb286bd86cd0f","title":"Чекбокс","path":"/wiki/324726080","children":[]},{"id":"ci_d39c986233b2b17428e2049987210e3887ab01ef14cd502e2d2fa7bf2afab217","title":"Елементи в чергах","path":"/wiki/189072633","children":[{"id":"ci_ba37230aeb25123f9e02c4a54d1b8995feb6eedd5ee99c3dad6b057f00546309","title":"Інструмент додавання — Хуки (Черги)","path":"/wiki/-1827376514","children":[]}]},{"id":"ci_436b31250bb697ab92f02ac6a27a834f5ee5f57bc6cddf0063d945f3102add45","title":"Верхня панель та блок фільтрації в додатку History","path":"/wiki/history-1","children":[]},{"id":"ci_02c968c0987ac5ff3c9cdc5cf4ed5d0feb38ca28ac604a84a5266e6a56d1f5b2","title":"Причини завершення дзвінка","path":"/wiki/-790094585","children":[]},{"id":"ci_a6109ac7efb7f44b36fb332f6dc3be1aebbea27c0543e2b29f07ed1d1b601b70","title":"Вікно прослуховування активного дзвінка","path":"/wiki/707517020","children":[]},{"id":"ci_50002773361c5bb6e7f23022fd560b9f8d397ddbc48cd1cbfd15c20958e1e22e","title":"Верхня панель на сторінках деталей оператора у програмі Supervisor","path":"/wiki/supervisor-8","children":[]}]}]}]},{"id":"ci_33249d2d720010d1712bf09f6f0a882d7266fdc16e43fb650b62c70d17199c08","title":"Архітектура Webitel","path":"/wiki/webitel","children":[{"id":"ci_6a5bd98c745115eb112b2d8847befe1d9d602e18f5d12d43759e5b38243c6708","title":"Базова архітектура промислового середовища","path":"/wiki/-1929448935","children":[]},{"id":"ci_4d06bf4ee8d15325ebf3b4f9365bd8dc8cfec89b7697044b221688f13d9dded6","title":"Розширена архітектура промислового середовища","path":"/wiki/-1155311162","children":[]},{"id":"ci_83c75e162d92ae8aa6027cc3ea4ec9c9bf00b053bc102fb77a626fa5813778ca","title":"Рекомендації щодо моніторингу та підтримки інфраструктури Webitel","path":"/wiki/webitel-1","children":[]},{"id":"ci_d59216d628dd72be2685741baf70a757f6afb21af14b4387c98a0a37ed0cc36b","title":"Hangup cause","path":"/wiki/hangup-cause","children":[]}]},{"id":"ci_0dc691713f7faaa5c15d5ad2c75911e87c30d691587f866db86591f9148f30ea","title":"Release Notes","path":"/wiki/release-notes","children":[{"id":"ci_7088e556418d9554e1cc8836cd94889a357be263af44ce593fae66ac3671f851","title":"Version 23.07","path":"/wiki/version-23-07","children":[{"id":"ci_2f0ad20537101d40373fda75e3e0285d53b92ddb9bdf10d9f52bc9e0af5e77f6","title":"Upgrade Notes 23.05-23.07","path":"/wiki/upgrade-notes-23-05-23-07","children":[]}]},{"id":"ci_ce5a79b367f98cf83e0792e47a56dca5ed76126690b11be026bec233236b5509","title":"Version 23.09","path":"/wiki/version-23-09","children":[{"id":"ci_e6d14ff6c008a8939fb5a105ec82a53102e0ef1c77ab46f121088d8a2bf08eae","title":"Upgrade Notes 23.07-23.09","path":"/wiki/upgrade-notes-23-07-23-09","children":[]}]},{"id":"ci_e3618390d0b1631a683953753e649d1097a1749ccd2e2210327798e1d727900a","title":"Version 24.02","path":"/wiki/version-24-02","children":[{"id":"ci_48c43d51a5d1dd7b94adb14e83b072c9c037582e94e223163c27bdfa468f71b0","title":"Upgrade Notes 23.12-24.02","path":"/wiki/upgrade-notes-23-12-24-02","children":[]}]},{"id":"ci_1ca57529058bf178afded07bd8e41c2c7d7be933b4f0a47bf943f62be5f3ea53","title":"Version 24.04","path":"/wiki/version-24-04","children":[{"id":"ci_9da50f48589a931f2bc6f80df9d2c87f3dc51924626175b2b07b619ad4a88a08","title":"Upgrade Notes 24.02-24.04","path":"/wiki/upgrade-notes-24-02-24-04","children":[]}]},{"id":"ci_0ffba4cd4a8fc2d7df565d1293b1c98751ca04938aea27118788cfbb23d2af56","title":"Version 24.08","path":"/wiki/version-24-08","children":[{"id":"ci_20a79cb01bec15413c498db13bd8989795471dbced29e5bd69323f0293488f21","title":"Upgrade Notes 24.04-24.08","path":"/wiki/upgrade-notes-24-04-24-08","children":[]}]},{"id":"ci_43caaf6772cc8b5db2985ee0fdfbb9534da7ebd3447af3ac6a26366149411e7c","title":"Version 24.10","path":"/wiki/version-24-10","children":[{"id":"ci_dea2368f53e21760e7121b818ba1edd7d90141ae0393fb4df715f4f77635bf2d","title":"Upgrade Notes 24.08-24.10","path":"/wiki/upgrade-notes-24-08-24-10","children":[]}]},{"id":"ci_3b008d325808afa231e102e3312f58fdb8b5d9ab2a0dfcf1efe30da9c99ebfbe","title":"Version 25.02","path":"/wiki/version-25-02","children":[{"id":"ci_8ed40769a7b52bb945c46809b2249ef1bef57ca7cefef20e5a7bbe4e22441a9e","title":"Upgrade Notes 24.10-25.02","path":"/wiki/upgrade-notes-24-10-25-02","children":[]}]},{"id":"ci_3b5e5d740e0a89a8917c7d75ed75fd45fd24a9419caaedc6de1500710f11e63f","title":"Version 25.04","path":"/wiki/version-25-04","children":[{"id":"ci_8a4607934a453cac6f388997330c98b8bbdbea0acaeaa55f271a8ead232ad4f0","title":"Upgrade Notes 25.02-25.04","path":"/wiki/upgrade-notes-25-02-25-04","children":[]}]},{"id":"ci_447a29e81fbe94b8fdb766837f1548376ec58307f87301d89756129ed25fb783","title":"Version 25.05","path":"/wiki/version-25-05","children":[{"id":"ci_5626540fd3ce5061f856479e4c9dc46dfec45af234a8794ee4ab6e5eb4d74f77","title":"Upgrade Notes 25.04-25.05","path":"/wiki/upgrade-notes-25-04-25-05","children":[]}]},{"id":"ci_d7991ee608a27be3f1682a0888f52b178baa93a92ce223e3db59fccd44d64862","title":"Version 25.08","path":"/wiki/version-25-08","children":[]},{"id":"ci_6d6ff13a9f5a13ce997cea376122a5538228a95f9ba7da0e8bc9db876df7c284","title":"Version 25.10","path":"/wiki/version-25-10","children":[]},{"id":"ci_8190b171fc57e07307f3931c8c79f0dc68f19c4849e12da338b2522d265cd495","title":"Version 25.12","path":"/wiki/version-25-12","children":[]},{"id":"ci_36f606c33230f41b57cca6e598c936f6733ca5f043969d3365ca3a153b69b49d","title":"Version 26.02","path":"/wiki/version-26-02","children":[{"id":"ci_c4b45d8b8dceb0525ed52933586086b7802062f421bf73498b792cbdd43e435a","title":"Upgrade Notes 25.12-26.02","path":"/wiki/upgrade-notes-25-12-26-02","children":[]}]}]}]},{"id":"ci_9e88665ed4f678fab14d6d656989c286e2e0b36012d7f2ad07425f1e76a1847c","title":"Інструкції та сценарії роботи","path":"/wiki/1397853929","children":[{"id":"ci_75cdea1b97d08cbd4fa5228cf0888f55d5ae3d10c95ea598cecd6faabb7a2c75","title":"Flow (Схеми та компоненти)","path":"/wiki/flow","children":[{"id":"ci_43a2b3c8f90ca7b1e26e68cd4c3d29136df7dc5936e4956695f9470ec334f428","title":"Налаштування вкладки \"Схеми\" в Workspace","path":"/wiki/workspace","children":[]},{"id":"ci_79579f4a5c45e9380f0a977d1d02be9f4b95909cefe8251beb127aabc87ef122","title":"Додавання схеми екстреного повідомлення до поточних IVR-схем","path":"/wiki/ivr","children":[]},{"id":"ci_884ae25b0f12ab3a710e8ba2f1984870919aeb41f33036da2e3257af952c529f","title":"Процес створення автоінформаторів","path":"/wiki/-1937655991","children":[]},{"id":"ci_f4e2c1b433a11101fbfd3290ec5bae0c550ef8b3be9f883c1858755030e68e32","title":"Приклади схем","path":"/wiki/251907471","children":[{"id":"ci_90b420dde8924df671178e9ea6b6eb96a4729c8515ca102d26debc80fb4fb6e1","title":"Форма - надіслати лист","path":"/wiki/-1311408160","children":[]},{"id":"ci_2cf29dad4d7f7cf2bc892f495121255b6338ef6d8ef2a36655dd642b0c97cd09","title":"Форма – схема для обробки дзвінка","path":"/wiki/-1034041148","children":[]},{"id":"ci_0d8a151ec037b6623894181f3e0e89ea6352b94fb17add883c5ffbd50e327ee3","title":"Опрацювання та відповідь на електронні листи","path":"/wiki/-1131813687","children":[]},{"id":"ci_91c1f5480972c2c9d91b472b351500549d993296dbe1111b1e8032cebbca369c","title":"Додавання абонента у вхідну чергу завдань - Email","path":"/wiki/email-1","children":[]}]},{"id":"ci_8be36f2df41f4f7cc58f34a55a61a998627e3ed9f37938d41d07d872608ddf10","title":"Налаштування схеми постобробки для оцінювання емейлів","path":"/wiki/1858647707","children":[]},{"id":"ci_bca2f39ee79baa1d5b28100df590fac9f1b6a1d750b37583dbae2c676bd49b7f","title":"Інструкція по запуску постобробки при здійсненні оператором Ручного Вихідного дзвінка","path":"/wiki/-1667995449","children":[]}]},{"id":"ci_49b2cd688c9bd8bd7c1d700eda647a57fa0abd70cceed8878c330faffeed712c","title":"Комунікаційні канали (Чати, месенджери, Email)","path":"/wiki/email","children":[{"id":"ci_a3c4d9f47f525b9221b21ce4082e23feb7f9f7146daf54771c6970c1e6c3c383","title":"Підключення Email профілю Microsoft Outlook","path":"/wiki/email-microsoft-outlook","children":[]},{"id":"ci_448bf1fb2fe0d01a16b992aa445734a1da8ae56211b64693add0bc6a530b320f","title":"Робота з електронною поштою","path":"/wiki/-722902476","children":[]},{"id":"ci_130a060fee58b04d7b6e354b0a580cac6475c89489944155f548e7644a68fd24","title":"Налаштування профілю Microsoft Speech","path":"/wiki/microsoft-speech","children":[]},{"id":"ci_0d33914493eb0e420e4903aadebc1f237eac9b54ff793992546d47e282aa47dd","title":"Налаштування Meta","path":"/wiki/meta","children":[]},{"id":"ci_65c46d1dd848dab476d2b85396769ecb3d61a6a0637dd6538accb6f75b2d8929","title":"Налаштування ім'я для відображення в чаті","path":"/wiki/-2050283276","children":[]},{"id":"ci_55622b0acb72392bf27dc46b32b5c221379eedc5c51e89b1b93375e7876570c0","title":"Custom Chat Gateway: типові сценарії роботи та налаштування","path":"/wiki/custom-chat-gateway","children":[]}]},{"id":"ci_881d7b8d0828ccc7b11b444b9fdc3501535be0960727cd4d90054991cc09f3b1","title":"Адміністрування / Системні налаштування","path":"/wiki/794831037","children":[{"id":"ci_469acacc18fbdd641d1ed45b853d655e0373c24c83d95e6852774ad0b0399f39","title":"Встановлення та налаштування програмного забезпечення для ПК під керуванням ОС Ubuntu Linux","path":"/wiki/ubuntu-linux","children":[]},{"id":"ci_a8670709e6cb9a41324091972aa592b64977ad27fe46c0c8c2d303c5db677db2","title":"Як відкрити консоль","path":"/wiki/944627668","children":[]},{"id":"ci_cd9aeb2ebec16d86ccaa8556db09a15aadbbe860bd57a9f73bcbeda8e2a27a56","title":"Типові сценарії роботи з Дайлером у Webitel","path":"/wiki/webitel-2","children":[]},{"id":"ci_aaed7cc831bd575d61e7080420d5b610b35ec8e7ee5cce2f92dc1c2833cf95c9","title":"Аудит","path":"/wiki/994032427","children":[]},{"id":"ci_9e81e978402bff11d3190991215e66ae4926da7dc0bef9e391551352710050f6","title":"Дані для додаткових налаштувань","path":"/wiki/1718976208","children":[{"id":"ci_7a4469fb05aec70ac6f8b4d31ccb8c95d37e7597d95d11267359b3ceed417e87","title":"Змінні","path":"/wiki/945192229","children":[]}]},{"id":"ci_845d32e7ce68ffa96aadbce5d511fb0d0bc5acff80114aa8fce9c7c3e2862f30","title":"Типові сценарії роботи з ліцензіями у Webitel","path":"/wiki/webitel-3","children":[]},{"id":"ci_454e2ffec7f3f8efc962d1a34f484c209dfb76b651848e430d37871513d8be88","title":"Звернення (Інструкція з роботи з розділом)","path":"/wiki/-1719193421","children":[]},{"id":"ci_46050e267028fe2311df508c4d764b306cb343869eb2a8927dc9bab2d53ee7b7","title":"Довідники (Інструкція зі створення та налаштування)","path":"/wiki/-1300548030","children":[]},{"id":"ci_789780229e89851e7fefce716c445c680501b3ffdf4aca1d6528f0099144c37f","title":"Налаштування обмеження прав до каталогів за командами та навичками","path":"/wiki/-1185182277","children":[]},{"id":"ci_10b203ef2c9a25c867fda44df9b80a9f5da38fe531beff1d9b19be4ec448e894","title":"Налаштування IVM","path":"/wiki/ivm","children":[]}]},{"id":"ci_b12e92a653ebfb138def6fce12ac49593946054ca2c52cb780fe8b7a52445f2e","title":"Інструкції для операторів","path":"/wiki/1868370124","children":[{"id":"ci_1afd0cec765a8b70665aed1fa15b6c9e9a584e14bbc8c33f444679b0ce3cd10b","title":"Інструкція для оператора Кол-центру","path":"/wiki/-1942669323","children":[]},{"id":"ci_9f329e82f25fe9bcf6722fa44378192f93ac8d7a3bc890be1fd5a64c9eb2766e","title":"Передача постобробки","path":"/wiki/652329838","children":[]},{"id":"ci_2bcf81c902c81be8fcde0fdad6afec6bdcf8c5ead6d6490b09c13749a6d7b461","title":"Інструкція з роботи з розділом \"Активні дзвінки\" у Supervisor","path":"/wiki/supervisor","children":[]},{"id":"ci_662ce881e6ea1ac9950309a303468705ff940a17ad2003600e21f0bdeee002b8","title":"Інструкція з роботи з розділом \"Оператори\" у Supervisor","path":"/wiki/supervisor-1","children":[{"id":"ci_2e56694b92e9c123e1cb829128689358c10c2aaaf62fff0af0a21054ad23d2cc","title":"Інструкція з роботи з вкладкою \"Головна\" розділу \"Оператори\" (Supervisor)","path":"/wiki/supervisor-3","children":[]},{"id":"ci_39ba7e519adf5ba0314ddc89656c4b6af3afee8a04006d108266b295808bbd13","title":"Інструкція з роботи з вкладкою \"Журнал\" розділу \"Оператори\" (Supervisor)","path":"/wiki/supervisor-4","children":[]},{"id":"ci_fdc9e7c826ec7c989747277311bc5f37912affbf58374eabf875f612b2de35e5","title":"Інструкція з роботи з вкладкою \"Історія станів\" розділу \"Оператори\" (Supervisor)","path":"/wiki/supervisor-5","children":[]},{"id":"ci_2cbf9a80fbd2a12aa2bd13d52a8208b59f8c0ad31bdf227423d6312247dc908c","title":"Інструкція з роботи з вкладкою \"Навички\" розділу \"Оператори\" (Supervisor)","path":"/wiki/supervisor-6","children":[]}]},{"id":"ci_53ef511d5d091a171d6fda199639e4da9c373bc4b4adb31a0bf398340bd12829","title":"Інструкція по роботі з розділом \"Черги\" (Supervisor)","path":"/wiki/supervisor-2","children":[]},{"id":"ci_ca5b9f4603002460346608b15c46c21879b51f8fe45d27de8b7b4f34db2f20ca","title":"Відеодзвінки","path":"/wiki/-459624517","children":[]},{"id":"ci_9fe2d4a427bf9f7e05538e419b1fa6f0a674a855b506d722c8ebc3f9ba03515f","title":"Інструкція із завантаження аудіофайлу для персонального привітання оператора","path":"/wiki/1947881542","children":[]}]},{"id":"ci_8e2a45089829780e0883a58ed784483c6734ef9f3cbf0137e2a37ea10db4b84a","title":"Аналітика та звітність","path":"/wiki/454731055","children":[{"id":"ci_8fb77ab7de46ac2e8c47ea9d6ba19c71ea90f097deff3064dd7b18b56f61f3c1","title":"Вивантаження даних із Grafana в Excel","path":"/wiki/grafana-excel","children":[]}]}]},{"id":"ci_dfcd891acda2d0d8e92f9bd1ec6031ac98b5cb1205af9e6d520be21c14eb9130","title":"Адміністрування","path":"/wiki/1334206774","children":[{"id":"ci_c9067120e45ec890280b06d64f19601e5e604260922c8823fefdd940d795c130","title":"Первинне налаштування системи","path":"/wiki/761755972","children":[{"id":"ci_ae8a4b7a44c99478f950eb4bddd0c195fb6aee4fcb25362e828eecaee33ff94f","title":"Встановлення та ліцензування Webitel на одному сервері","path":"/wiki/webitel-5","children":[]}]},{"id":"ci_8c49c684dd40729337969de5e4d04b174523354fdf6a3847c95c9a375411b7c1","title":"Webitel API","path":"/wiki/webitel-api","children":[]},{"id":"ci_c60ae98d649c5805ee0b7f9614a88507607572e99c4cac8359dadf5853f0f559","title":"Обмеження месенджерів","path":"/wiki/-2131571459","children":[{"id":"ci_3a7715bd52664d277eabdfb92427c4afc7c82e125e68513d3d2058c9e3010090","title":"Які обмеження в розсилці повідомлень Телеграм","path":"/wiki/792918964","children":[]},{"id":"ci_80f51e940ac4c34ac26db2dd1e4842cb6b74ea5ceff870334abcb7338a56f742","title":"Обмеження WhatsApp Business","path":"/wiki/whatsapp-business","children":[]},{"id":"ci_1bd3b654d11e5a4db53a2d991863e33c2b57a02ca9166ca5ea1e5c39f4b040ef","title":"Обмеження чат-ботів Viber","path":"/wiki/viber","children":[]}]}]},{"id":"ci_e1b4f775414c8fd4b383981c6d8605c05b5a3afb5df6b1ab5d4558d396334e5f","title":"Інтеграції та додатки","path":"/wiki/-243104518","children":[{"id":"ci_d1af6edad306a6c8c13b95f3ddd705ee85c198a0701f272d075b9146bac79c5d","title":"Webitel DeskTrack","path":"/wiki/webitel-desktrack","children":[]},{"id":"ci_f3d6c14c4fe81a964c98b67d2f2b684c6121f0d91e65a92306173b307cde7998","title":"Додатки Webitel для Creatio","path":"/wiki/webitel-creatio","children":[{"id":"ci_1a5fbd2cb3f6e53895ef4c583d4028ebf5c0aadb594da1fd76d9f4dc3cea107a","title":"Release Notes (Додатки Webitel для Creatio)","path":"/wiki/release-notes-webitel-creatio","children":[{"id":"ci_bab90fc3edaa4263b50a0e7218e6f691a0e5c018c6a0bc9939659925866564bd","title":"[Chats] Version 25.02","path":"/wiki/chats-version-25-02","children":[]},{"id":"ci_3caacd21c9a6aac50923fe7a9f17a5a2e62178aab8ae65e208e8bb8b9a45fffe","title":"[Аудит] Version 25.02","path":"/wiki/version-25-02-1","children":[]},{"id":"ci_a3d524a272da2f38f67725eafb896fbdad5aa87e6b315e964937ddc3c119bac1","title":"[Chats] Version 25.06","path":"/wiki/chats-version-25-06","children":[]},{"id":"ci_b3a6921d7f14ad64ca856b24ddc637bfa5dc6ec2030833b5c3ef8922f5d52788","title":"[Call Manager]+[Call Center] Version 25.06","path":"/wiki/call-manager-call-center-version-25-06","children":[]},{"id":"ci_c252f2f0435111c403500c5a9aadf598ea775af4f828dec8810c2897bfbcf9b3","title":"[Call Manager]+[Call Center] Version 1.1.0 (Q1-2026)","path":"/wiki/call-manager-call-center-version-1-1-0-q1-2026","children":[]},{"id":"ci_03dfeebc405bb1675e8b071a1f92ce832eed8f85f6133027124b615f52da060e","title":"[Chats] Version 1.1.0 (Q1-2026)","path":"/wiki/chats-version-1-1-0-q1-2026","children":[]}]},{"id":"ci_0e404e24b30b59b1bbc6509bfb5863dfb9feec98780ae972aa11d29f08fc55b4","title":"Інструкція \"Первинне налаштування продуктів\"","path":"/wiki/1273325353","children":[]},{"id":"ci_9690dbd9900cd5888f036a119366f48736d016fd825d222c5b69ae5bc634f85c","title":"Системні налаштування Webitel","path":"/wiki/webitel-6","children":[]},{"id":"ci_cac4acb17cd1bbb474bac3d0dd141f9ff47ccdef7f9058c895d6c8c4099d07e5","title":"Процес ідентифікації при вхідному дзвінку","path":"/wiki/1325985673","children":[]},{"id":"ci_88e09321b50980a035ffef5b84f793685e2c02b3d957b78c529d8819f468e9df","title":"Функціональні можливості продуктів Webitel для Creatio","path":"/wiki/webitel-creatio-1","children":[]},{"id":"ci_035f3e694db1113a3b3fcb517585772bf2211e648969d5a028b5a9ee986501e2","title":"Call Manager","path":"/wiki/call-manager","children":[{"id":"ci_1541de2323b717cf67856a2d71b7b88358472c328f55aefc1f1873e93c040cf7","title":"Створення користувача CallManager","path":"/wiki/callmanager","children":[]},{"id":"ci_6c8de7822c8e27df439bc3ce61e65c133a8b203d08860da981b392cd3bcfb777","title":"Управління дзвінками в CallManager","path":"/wiki/callmanager-1","children":[]},{"id":"ci_7482291c86b1bf8a41eb4eb67cf162b1c0b63fd8e59a037e108a1cfde6195545","title":"Робота з Call lists","path":"/wiki/call-lists","children":[]},{"id":"ci_b59fb2b0cfee79c2d5db9fd04ecb84c7c716702e3de0173d1d46f1fc5e399749","title":"Робота з вкладками CTI-панелі","path":"/wiki/cti","children":[]}]},{"id":"ci_7bfd4574e0dd07e55f851a8417dd984300407c2dabc6e911e00745d4a6ed1265","title":"Call Center","path":"/wiki/call-center","children":[{"id":"ci_21dfacbdf0a409be1230afcb2ec979aa88c0dfe09a3ea8f4a18b148d58f6cb5f","title":"Створення та управління операторами в CallCenter","path":"/wiki/callcenter","children":[]},{"id":"ci_4bb087bcffdead29897afc8d1158fa9c74bcf9bb3e885dc3d629bc12889b0999","title":"Регламент керування станами оператора","path":"/wiki/-2057206926","children":[]}]},{"id":"ci_3c8dea9c2c621273c90cec75c7fd9d10c050d6d6ff6487fc9ea73cd4888c3ccb","title":"Chats","path":"/wiki/chats","children":[{"id":"ci_464ade6894a48efe560677fd0a1ccb988cef58585eca9cfacabb21045c60db6f","title":"Робота з ШІ-асистентом у чатах","path":"/wiki/1284203424","children":[]},{"id":"ci_e5dcb78439e80bc911bdf8b2e3ca9ae1108a12d81967333465e2c6820fac331e","title":"Опрацювання активностей по пропущених чатах в Creatio","path":"/wiki/creatio-1","children":[]}]},{"id":"ci_511dfbb65e13b01633fbe1e5342e6511ffb31833d9c8bce5873ef4cceafd79bd","title":"Telemarketing","path":"/wiki/telemarketing","children":[{"id":"ci_647d5c8ac50aff53cb674d097f7665b0804e010957da339c01617888e2cf9f5d","title":"Інструкція «Встановлення пакета Telemarketing у Creatio»","path":"/wiki/telemarketing-creatio","children":[]},{"id":"ci_ba7725d0a86a4bc3d636e95b5b21487ab76a77c5adcd9732c82f1856e61f9b07","title":"Створення вихідних обдзвонів у системі Creatio","path":"/wiki/creatio-2","children":[]},{"id":"ci_89ff297f1bbe7a67afb7dfd93506d714c3079118837ee5dccafe99df746743f4","title":"Налаштування Прев'ю Обдзвону","path":"/wiki/-301009325","children":[]},{"id":"ci_9358f945492696368bad551285df03686598a629a073e9361f797786a6fe564e","title":"Налаштування Прогресивного дайлера","path":"/wiki/-1117957805","children":[]},{"id":"ci_44d10cdb8d9d06f46d1a25c75d5c28270c57ebb1c7709746ef2686f7860b37d0","title":"Налаштування Предиктивного дайлера","path":"/wiki/-2091412675","children":[]},{"id":"ci_1484eec637051c15e945221170076de24924d76eb9f5753ee1c8b85a88d6c0dd","title":"Налаштування Вихідного IVR","path":"/wiki/ivr-1","children":[]},{"id":"ci_6d44af27783446effe1f138bce70219b453fabc06d3e5f90113801c156d66d37","title":"Приклад створення Прев'ю-дайлера","path":"/wiki/478554454","children":[]}]},{"id":"ci_dd6eda6277c31e074abe221b92021bec876b609c9951fc066e46f222d2700b2c","title":"Модуль аудиту(модуль контролю якості)","path":"/wiki/-745510963","children":[]},{"id":"ci_644fd04750f0992fa71e5467bce321abf2d89829fb82a10415ddc66337a9d669","title":"Облік дзвінків CDR у системі Creatio","path":"/wiki/cdr-creatio","children":[]},{"id":"ci_9bc17953b371037c3b870abf6c285e09e8dab1da4fb3f5c0c58afe8e64837cca","title":"Варіанти обробки пропущених дзвінків в Creatio","path":"/wiki/creatio","children":[{"id":"ci_503cb5b75313eb2e1f9af6b746dcd37356353efed5bde59fe3617b20a80f09b5","title":"Опрацювання Активностей по пропущених дзвінках в Creatio","path":"/wiki/creatio-3","children":[]}]},{"id":"ci_4464ecb3fc1c6ce40e38069f5ab645932f7bd86266a65674afcde16f4a1f725e","title":"Порівняння функціоналу додатків Webitel","path":"/wiki/webitel-7","children":[]},{"id":"ci_56bbfc13dcaacd02145c6d31f392fe9dffdf2d1d0a7bdd2fa85eab3de95c6d18","title":"«Мультисервер». Розподіл користувачів Webitel","path":"/wiki/webitel-8","children":[]}]},{"id":"ci_f60cc45336ae29a0a181cf64b7b7fb830ee58125fbd7fdc48fa3b853de643903","title":"Webitel Mobile App","path":"/wiki/webitel-mobile-app","children":[]}]}]